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Jamf Pro: Best in class for Apple MDM
March 03, 2021

Jamf Pro: Best in class for Apple MDM

Joshua Smith | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Jamf Pro

Jamf Pro is being used within the entire organization to manage our corporate Apple technology. We are using it to easily deploy laptops and mobile devices, and then manage the installed software / settings, ensure compliance, and handle patch management.
  • Device Provisioning
  • Patch Management
  • Self Service
  • Mobile Device Management
  • UI / UX - Self Service
  • macOS Update Management
  • LAPS Functionality
  • Binary Patching
  • Reduced the need for more staff
  • Ensured a smooth transition to a remote workforce
  • Greatly helped with the process of obtaining and maintaining various industry security certifications

Do you think Jamf Pro delivers good value for the price?

Yes

Are you happy with Jamf Pro's feature set?

Yes

Did Jamf Pro live up to sales and marketing promises?

Yes

Did implementation of Jamf Pro go as expected?

Yes

Would you buy Jamf Pro again?

Yes

Jamf is great for managing a fleet of Apple devices with minimal human capital. It will take some time to set up all of the different aspects and features, but once you do, it pretty much just works. You can empower users to help themselves with Self Service, you can ensure device compliance with Configuration Profiles, lock down a compromised system with MDM commands, and keep users up to date with Patch Management. Areas where Jamf needs to improve are the user experience within Self Service and the Patch Management system needs to be more dynamic. It's not always easy to find things in Self Service and there are some current bugs that flood the user with unnecessary notifications and make it difficult to navigate. Patch Management needs to be adjusted to handle deferments / deadlines in a better way. It also needs to have a better handle on macOS system updates and updates to command line binaries. As of now, there is not a good way to use Jamf to manage these things.