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Judging JIRA
September 27, 2017

Judging JIRA

Bobbejo Kohler | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with JIRA Software

Almost every department is using JIRA. It is keeping our teams focused and providing better visibility to team leads. It also allows for rigid workflows so steps are not missed.
  • Documented and rigid workflows.
  • Automation where needed.
  • High-level dashboards for management review.
  • It is easy to use. This is evident by our high adoption rate.
  • JIRA always has a snapshot of today, but it's hard to get trends.
  • The marketplace has a lot of plugins, but most are not free. To build the best solution you may need to purchase several add-ons.
  • Because it is very customizable you can end up with too many statuses or fields that mean the same thing. You need a good admin to help shepherd departments down the same path.
  • We have departments who never tracked detailed time before tracking time on an issue.
  • Having JIRA has caused us to think about tasks in smaller chunks of work that can be completed in a sprint.
  • Using JIRA has forced departments to think of a logical workflow and become more efficient.
Awesome at streamlining and linking things together. It is not a big picture tool. You can see all the parts of the puzzle, but if you want to see what it will look like finished this task is harder to do with the JIRA base product.