Powerful Tool for Task Management and Collaboration!
December 18, 2019

Powerful Tool for Task Management and Collaboration!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Jira Software

bepress adopted JIRA across the entire organization to be used in conjunction with Confluence, however the result with JIRA tended to be departments using the software in a very atomized way, each unit using it for what it needed internally with the exception of IT who used it as their ticketing system. Our department (Marketing) used JIRA to track campaigns, initiatives, language, and conferences.

Pros

  • Great ticketing system for IT.
  • JIRA supported my work managing conferences, serving as a workflow management tool, very strong around dependencies.

Cons

  • Custom templates would be GREAT! I used the same basic template for most conferences I managed but had to recreate it from scratch each time.
  • Requires lots of attention and careful use by diligent employees.
  • Impossible to measure, but huge returns from increased capacity to share information.
  • I caught dozens of deadlines only because I'd previously programmed them into my JIRA tickets!
Never had to contact support! Also, never had any technical issues or bugs with the software. Numerous user errors, but those are not the fault of the developers.

Do you think Atlassian Jira delivers good value for the price?

Yes

Are you happy with Atlassian Jira's feature set?

Yes

Did Atlassian Jira live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Atlassian Jira go as expected?

I wasn't involved with the implementation phase

Would you buy Atlassian Jira again?

Yes

JIRA helped our team collaborate on an otherwise overwhelming volume of projects, for example (on my workload alone at any given moment) dozens of active conferences, dozens of upcoming hosted events, 20+ active email/social media campaigns, 5-6 case studies in process, and a dozen or more ongoing prospect mapping projects. For anyone juggling that many diverse tasks it'd be a good fit.

For a use case where daily tasks are more straightforward or cyclical, or where the team is smaller and the details and due dates less numerous, it may be overkill.

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