Jira, a must have product to track all your open ended tickets
April 28, 2021

Jira, a must have product to track all your open ended tickets

Rajat Khatri | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Jira Software

Jira is being used across the organization and very prevalant between the Technology, Product and Data Analytics team. It helps prioritize the work, set timelines to that and makes it easy for people who have raised a request to check the status of their work too.

Moreover, in one place, one can write the scope, comments, updates and and follow up action for the project.

It helps solve the problem go going through 100s of email to find what was last decided about a particular task
  • [Prioritizing] the tasks and add them to current/ next sprint based on importance and urgency of completing it
  • Documenting everything, including wireframes, scope, comments and updates in just 1 ticket rather than multiple emails/ chats etc
  • Easy tracking of past events, closure, updates and where did the task end up
  • Adding of additional fields (if needed) to track a few metrics is not available
  • Most important things for tickets is to see what was the TAT (Turn around Time) and that doesn't come automatically
  • Adding Sprints and adding important tasks, projects into that
  • Showcasing Jira and status of various requests to the stakeholders
  • Jira has saved a lot of time in [remembering] or creating a pipeline
  • It has helped understand the prioritizzation of tasks and check the updates on that tickets
Haven't evaluated Jira against any other product. To me it's the market leader and must use product.
It has all those features which are needed as in adding/ reducing sprints, moving tickets among various status, tagging people whom we want to take over the work and stakeholders can also check the status of thier tasks.

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I have been using Jira Software for the last 5 years and tracked all my work in Jira rather than checking from various emails etc. However keeping it updated is one big task that needs to be done once a week