Overall Satisfaction with Jira Software
Jira [Software] was used as a ticket system that was used by all customer service agent for the Operations Department to resolve. We are able to organize, delegate and resolve customer issues in real time. I recommend that Jira [Software] be used in order to improve customer service, and communications within the company. Jira [Software] is easy to use, easy to learn and easy to train new employees on. The best part of Jira [Software] is being able to customize your personal Dashboard for your job, team, and department.
- Able to customize your Dashboard for better organization of tasks
- Improves communication and Customer Service
- Real time Issue Resolution
- Easy to use, learn and train
- Honestly, I [have] no issues with Jira
- Dashboard
- Tagging in other departments
- being able to see all departments ticket count as a Manager
- Jira [Software] has only had positive impacts being able to practice First Call Issue Resolution
Do you think Jira Software delivers good value for the price?
Yes
Are you happy with Jira Software's feature set?
Yes
Did Jira Software live up to sales and marketing promises?
Yes
Did implementation of Jira Software go as expected?
Yes
Would you buy Jira Software again?
Yes