Improve company communication and Resolve Customer Issues in RealTime
May 12, 2021

Improve company communication and Resolve Customer Issues in RealTime

Marisa Henegar | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Jira Software

Jira [Software] was used as a ticket system that was used by all customer service agent for the Operations Department to resolve. We are able to organize, delegate and resolve customer issues in real time. I recommend that Jira [Software] be used in order to improve customer service, and communications within the company. Jira [Software] is easy to use, easy to learn and easy to train new employees on. The best part of Jira [Software] is being able to customize your personal Dashboard for your job, team, and department.
  • Able to customize your Dashboard for better organization of tasks
  • Improves communication and Customer Service
  • Real time Issue Resolution
  • Easy to use, learn and train
  • Honestly, I [have] no issues with Jira
  • Dashboard
  • Tagging in other departments
  • being able to see all departments ticket count as a Manager
  • Jira [Software] has only had positive impacts being able to practice First Call Issue Resolution

Do you think Jira Software delivers good value for the price?

Yes

Are you happy with Jira Software's feature set?

Yes

Did Jira Software live up to sales and marketing promises?

Yes

Did implementation of Jira Software go as expected?

Yes

Would you buy Jira Software again?

Yes

When a customer calls into a business with an issue it takes many hands behind the scenes that help the CSR resolve any issue. CSR's are able to create a ticket for specific departments. The specialists assigned to the tickets are able to respond and tag in other departments for an all hands on deck FIRST CALL ISSUE RESOLUTION. This is very important because every customer issue should be resolved in one call.