Item: Jolt
Rating: 7
Author: Kevin Ballance

Overall Satisfaction with Jolt

Use Cases and Deployment Scope

Jolt at our locations is used for scheduling and tasking. We publish our schedules in advance and ask that our team members request days off in advance; with the jolt app, they can do this without having to access a computer. Trading shifts among other team members is another function that can be used through the app.
The app is used on our Kindles as well. We have at least one Kindle at each of our locations, and the benefits we have seen include team members staying on task with less supervision. We do hope for more optimization with the Kindle tablets as they are cheaper than iPads and handle wear and tear better.

Pros and Cons

Pros

The print station, though pricey, is very effective and does not require resyncing or rebooting of [the] printer.
Feedback on reports.
Customer service Mon-Fri.

Cons

Scheduling. There are several ideas written on the suggestion board with many comments and feedback, but no work appears to be in progress. Namely, blacking out days that cannot be requested off and having closing schedules say "closing" instead of a specific time like 10 pm or 11 pm.
iPads work really well, but Jolt is already pricey. [It] would be awesome if Kindles worked close to iPads. [I] do not expect the same performance but would appreciate consistency. [The] print station really helps but [is] more money.
Jolt understands the need for having roles. But does not give you the ability to give those roles specific, meaningful access. For example, if shift leads and above were the only people who were allowed to swipe the list. Or, if certain employees were on probation before taking a picture, it required "permission." A pin from upper management. It would help hold the team members accountable, including the management who signed off on the list.

Most Important Features

Scheduling
Task
Reporting
Food Safety

Return on Investment

Positive impact on pay roll percent

Key Insights

Do you think Jolt delivers good value for the price?

Yes

Are you happy with Jolt's feature set?

Yes

Did Jolt live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Jolt go as expected?

I wasn't involved with the implementation phase

Would you buy Jolt again?

Yes

Likelihood to Recommend

Jolt has helped in meaningful ways to help our business grow, from scheduling to tasks and accountability. The reports go back to the beginning of your contract, a useful tool for identifying trends and problem areas. There are quite a few ways that I would love to see Jolt improve, including blacking out days that cannot be taken off, setting a limit on how many team members can take off a specific day and role-specific access to the Jolt app on pads; to name a few. I'm sure the people like Ashley Shippen are helping to make the customers' voices heard and improve the product that I, and many, find useful and helpful. A must-have, hopefully, with the feedback and support of both the users and associates of Jolt.

Comments

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Jolt Review: Useful, helpful, but . . .