Joule Review
October 07, 2025

Joule Review

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Joule

Implemented Joule for SAP SuccessFactors and it has really enriched the user experience.

Pros

  • In my experience, Joule does Transactional use cases well
  • In my opinion, Navigational use case in Joule is done well
  • I think Conversational use cases in Joule are done well

Cons

  • Document grounding
  • Role based navigations
  • Better UX
  • In our organization, Users love Joule
  • We have experienced that HR tickets have come down with Joule
  • In our organization, Manager has full access to Joule
I gave Joule this usability rating because, in my opinion, Joule is Fantastic in terms of the usage

Do you think Joule delivers good value for the price?

No

Are you happy with Joule's feature set?

Yes

Did Joule live up to sales and marketing promises?

Yes

Did implementation of Joule go as expected?

Yes

Would you buy Joule again?

Yes

In my opinion, I am likely to recommend Joule for Employee/Manager use cases

Comments

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