Item: Joule
Rating: 4
Author: Verified User

Overall Satisfaction with Joule

Use Cases and Deployment Scope

Currently it is being used for the standard HR use cases Success factors offers out of the box. We have been developing some custom use cases with the skills and agent builder in Joule Studio as a part of the beta program.

Pros and Cons

Pros

Responses to standard use cases

Cons

Responses in Joule Studio still seem to require key words to trigger the skills.

Return on Investment

Negative considering clients now need to consider the licensing for multiple super agents and orchestrator agents.

Usability

Good to use within the SAP landscape but may still need interactions with other non SAP applications.

Alternatives Considered

Microsoft Copilot Studio, Azure AI Bot Service, GitHub Copilot and ServiceNow Orchestration

Joule Studio performs well within the SAP landscape

Key Insights

Do you think Joule delivers good value for the price?

Not sure

Are you happy with Joule's feature set?

Yes

Did Joule live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Joule go as expected?

Would you buy Joule again?

Yes

Other Software Used

Microsoft Teams, ServiceNow Now Platform

Likelihood to Recommend

Joule will be well suited when an employee or user is already in the SAP landscape. There needs to be a broader strategy and arrangement with other engagement layer applications like Teams and Service now where Joule may not be the orchestrator.

Comments

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