Zoho Assist

Score8.7 out of 10

131 Reviews and Ratings

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What is Zoho Assist?

Zoho Assist from Zoho Corporation is a remote administration tool for SMBs and outsourced IT.

Categories & Use Cases

Media

Screenshot of Browser-based Remote Support

Screenshot of Unattended Access to remote computers

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Screenshot of On-demand Remote Support

Secure remote access with Smart Card authentication
Establish secure remote connection via Smart Card authentication and Smart Card logon.
Category average: 7.6
Remote management of servers & workstations
Server reboot, start/stop services & processes, clear logs, manage disks, shares, etc. without having to initiate remote control.
Category average: 8.7
Screen sharing
Allows participants to share their computer screens with others in the meeting, enabling collaborative work and presentations.
Category average: 9.4

Initiate remote control from mobile
Mobile application for remote controlling computers from mobile device (iOS, Android)
Category average: 7.2
Monitoring and Alerts
Monitor CPU usage, memory utilization to proactively address issues. Receive alerts indicating attention needed.
Category average: 8
Remote Active Directory® management
Remotely unlock user accounts, reset passwords, manage Organizational Units, edit Group Policy, etc.
Category average: 8.3

Riaan Joubert

CEO/Owner in Marketing at eMarketing Concepts (11-50 employees employees)

Use Cases and Deployment Scope

I use it for all my technical setups, client aid and staff remotely. Best app other than using CRM and all the other cool apps. I use Assist mostly for my website client to login remote and fix their web emails and make sure that they have best user experience.

Pros

Give visuals
functionality
Make your life easier
Easy to understand

Cons

Better loading times
making sure session info is stored

Return on Investment

Client satisfaction
No ROI, but happy customer

Usability

Alternatives Considered

AnyDesk, TeamViewer and TeamViewer DEX

Other Software Used

Zoho CRM, Zoho One, Zoho Marketing Automation

Jose Gomiz

Endpoint Manager in Information Technology at Globant (10,001+ employees employees)

Use Cases and Deployment Scope

We use Zoho Assist as our central remote support platform. As we have thousands of users working from various locations, the ability to provide them with support in an agile manner is critical, and Zoho Assist enables us to do just that. No hassle, no waiting, no issues, it just works.

Pros

Allow multi platform remote support.
Allow easy screen sharing.
Allow easy remote control.
Allow file transfers.

Cons

Reporting for admins could be better.
Alerting on concurrent usage could be better.
UI could be modernized.

Return on Investment

It solved our Remote Support issue almost instantly.
It didn't have a big impact in our budget.
We don't need to provide internal support for the platform, as it just works.

Usability

Alternatives Considered

Microsoft Intune and TeamViewer

Brigitta Witsken View profile

Director of IT in Information Technology at Junior Achievement of OKI Partners (11-50 employees employees)

Use Cases and Deployment Scope

I use Zoho Assist on a daily basis as a reliable remote support tool to connect to users' computers. It allows me to quickly and securely access their systems, identify issues, and perform necessary troubleshooting in real time. Whether it’s resolving technical errors, walking someone through a process, or installing updates, Zoho Assist plays a vital role in helping me provide efficient and seamless support, no matter where the user is located.

Pros

Secure remote access
Easy Deployment
Unattended Access

Cons

Easier Copy/Paste from remote computer to the controlling computer would be nice

Return on Investment

Savings
Easier management of remote computers

Usability

Alternatives Considered

LogMeIn Rescue, TeamViewer and AnyDesk

Mike Ellis View profile

Owner in Information Technology at Tech Solutions NC, LLC (1-10 employees employees)

Use Cases and Deployment Scope

As a sole proprietor LLC, the only employees I have are me, myself, and I. Because of this, it is often more efficient to connect with my clients that I need to service remotely. This is where Zoho Assist comes in to play for my business. I have used other remote support software programs before, but for the cost I pay for Zoho Assist, I am able to service more customers than I could with the competitors. Plus, it works on Windows, Mac, Linux, and even some mobile devices, so I can troubleshoot a lot more devices than I could before. All in all, I have been extremely pleased with Zoho Assist, and I highly recommend it to everyone that has a need for remote support. I primarily use the Unattended Access for my clients, and it works like a champ.

Pros

Unattended Access
One time support sessions
Being able to connect without the need to drive to my client
More flexibility in scheduling appointments.

Cons

Occassionally, it will say that it is not online, even though it is. This is rare.
Dealing with multiple monitors is sometimes troubling to handle.
Copying and pasting from my machine to the remote machine doesn't always work seamlessly.

Return on Investment

Saves gas expense
Helps me with initial troubleshooting of the issue
I am able to help clients further away than my drive-able area.

Usability

Alternatives Considered

LogMeIn Resolve

Other Software Used

Microsoft 365, ChatGPT, Microsoft Windows

Jason Faller

Director of IT in Information Technology at Playa Bowls (5001-10,000 employees employees)

Use Cases and Deployment Scope

We use Zoho Assist for remote pc access for support. We also do OS updates remotely. We have a remote workforce so having a solution that is cost effective and reliable is key. THe deployment for new hardware is really simple and easy to manage.

Pros

Remote access
Deploying new devices
OS updates
Locking work stations

Cons

Store OS versions
Store serial numbers
would be great to store where purchased and warranty

Return on Investment

unmanaged access is a must and many competitors are more expensive

Usability

Other Software Used

Beyond Identity

Zoho Assist

What is Zoho Assist?

Categories & Use Cases

Media

Key Features

Top Performing Features

Secure remote access with Smart Card authentication

Remote management of servers & workstations

Screen sharing

Areas for Improvement

Initiate remote control from mobile

Monitoring and Alerts

Remote Active Directory® management

Reviews

Use Cases and Deployment Scope

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Cons

Return on Investment

Usability

Alternatives Considered

Other Software Used

Use Cases and Deployment Scope

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Return on Investment

Usability

Alternatives Considered

Use Cases and Deployment Scope

Pros

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Return on Investment

Usability

Alternatives Considered

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

Alternatives Considered

Other Software Used

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

Other Software Used

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