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Filter 23 vetted Zoho Assist reviews and ratings
Reviews (1-6 of 6)
May 05, 2020
Very cheap product which works well enough if you can handle the on-going niggles and issues
Zoho Assist is used to allow administrators to remotely manage client PCs and servers. It's also used by users to log into their workstations and work remotely.
- Cheap.
- Wake on LAN is very unreliable.
- Zoho Assist service will stop workstations automatically sleeping (unless overridden) - this was done deliberately by their development team as they aware (and unable to fix) their issues with WOL.
- Support is terrible - very quick response initially - but it can take weeks to get any actual support or solution. I currently have outstanding tickets over 2 months old with no response.
- File transfer clunky, slow and inconsistent.
- Clients often show offline when actually available and online.
- Copy/paste inconsistent (clipboard).
- Initially slow to connect to clients.
December 30, 2019
Zoho Assist is a perfect remote access software and works great!
Zoho Assist is a tool used by all company support and infrastructure teams to answer and resolve technical calls involving the corporate computer. Zoho Watch allows us to access the computer remotely to typically resolve issues involving installing and uninstalling programs and configurations of the Windows 10 operating system. It is fast and accurate.
- Flexibility to solve calls without leaving the chair.
- Organization of software installed on computers.
- It always depends on a good internet link.
- Some delays in remote access.
October 23, 2019
Unbeatable option for startups and small businesses.
We use Zoho Assist in our technical support department and it addresses our main needs. Much of the available software focuses on screensharing and meetings so there aren't as many providers offering technical support focused programs that can allow the tech staff to take control of the user's device. This allows for troubleshooting that is often difficult and time consuming to walk the client through. In fact, once connected, the client can go about their day while we troubleshoot their device.
- Supports varied platforms and devices
- Pricing for services
- Plans offer additional features and users as you grow
- Not always easy for client to download
- Unable to control certain devices so it becomes a screen share platform on iPads and other devices
- More instructions on the client end so they can figure out when the program won't open due to permissions. We can't see their screen at this point so difficult to walk them through
December 24, 2018
A perfect support tool to accentuate 1-on-1 help with your clients
Currently we use Zoho Assist for remoting into client desktops/machines to troubleshoot issues or questions regarding our cloud software. Our software is hosted in the cloud via a Web Browser, so support utilizes Zoho Assist to more intimately address issues without having to verbally talk a client through the question/issue. It allows our team to take over keyboard/mouse controls and view the client's machine to easily complete the tasks at hand.
- Easy startup on client's end.
- Minimal permissions to enable sessions / not intrusive security-wise.
- Seamless control of client's machine.
- More functionality to adjust screenshare settings if client has multiple monitors.
- Making it a no-download for the client.
- Able to easily record sessions and document it back to Zoho CRM (integrations).
August 17, 2018
Support your clients any where any time.
Looking for an alternative for support or remote help, we started to try this software and it really seemed quite complete. In many cases I have clients who have problems with their cell phones and it has been very helpful to be able to see their screen to guide them to the solution.
- Remote assistance
- Remotely view a mobile device for guided assistance
- Unattended access. This one is a very powerful feature.
- Invitation link for start a session make it more easy to start.
- They can improve the appearance of the software a bit. I understand that the simpler and lighter is better.
- There are some small errors in software translation. This can confuse customers a little.
- The professional plan should have more unattended computers.
September 14, 2017
Solid marketing automation company.
My company has used Zoho Assist to help use gather marketing campaign data. It's just being used by the marketing department. It addresses how many clients we're reaching on a given email. The marketing department also loves how Zoho aids use by addressing the demographics we're reaching and how many CTLs there are.
- Interface is clean and easy to use.
- The graphs and charts and helpful to use.
- The statistics that Zoho introduces to our team are great.
- A little hard to set up.
- Cluttered at times, depending on which screen you're on.
- Would want more freelance capabilities.
Zoho Assist Scorecard Summary
Feature Scorecard Summary
About Zoho Assist
Zoho Assist from Zoho Corporation is a remote administration tool for SMBs and outsourced IT.
Categories: Remote Desktop
Zoho Assist Technical Details
| Operating Systems: | Unspecified |
|---|---|
| Mobile Application: | No |