TrustRadius
Zoho Assist from Zoho Corporation is a remote administration tool for SMBs and outsourced IT.https://dudodiprj2sv7.cloudfront.net/product-logos/U8/3Q/D2J4ZAVEX7G7.pngSupport your clients any where any time.Looking for an alternative for support or remote help, we started to try this software and it really seemed quite complete. In many cases I have clients who have problems with their cell phones and it has been very helpful to be able to see their screen to guide them to the solution.,Remote assistance Remotely view a mobile device for guided assistance Unattended access. This one is a very powerful feature. Invitation link for start a session make it more easy to start.,They can improve the appearance of the software a bit. I understand that the simpler and lighter is better. There are some small errors in software translation. This can confuse customers a little. The professional plan should have more unattended computers.,10,Remotely assisting users allows me to save visitor costs and generate income with little effort. Apart from attending remotely, customers also learn and that is very positive. Do not be afraid to teach your clients, they will always be grateful and they will recommend you. Scheduling sessions is also a great help to keep you organized. This gives your business more seriousness.,TeamViewer,Zoho Desk, Zoho Survey, Zoho CampaignsSolid marketing automation company.My company has used Zoho Assist to help use gather marketing campaign data. It's just being used by the marketing department. It addresses how many clients we're reaching on a given email. The marketing department also loves how Zoho aids use by addressing the demographics we're reaching and how many CTLs there are.,Interface is clean and easy to use. The graphs and charts and helpful to use. The statistics that Zoho introduces to our team are great.,A little hard to set up. Cluttered at times, depending on which screen you're on. Would want more freelance capabilities.,6,We have seen a lot more of our clients responding to our marketing campaign emails. There has been an increase in ROI.,Pardot,Salesforce Communities
Unspecified
Zoho Assist
15 Ratings
Score 7.2 out of 101
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>TRScore

Zoho Assist Reviews

Zoho Assist
15 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.2 out of 101
Show Filters 
Hide Filters 
Filter 15 vetted Zoho Assist reviews and ratings
Clear all filters
Overall Rating
Reviewer's Company Size
Last Updated
By Topic
Industry
Department
Experience
Job Type
Role
Reviews (1-2 of 2)
  Vendors can't alter or remove reviews. Here's why.
Alexis Correa profile photo
August 17, 2018

Zoho Assist Review: "Support your clients any where any time."

Score 10 out of 10
Vetted Review
Verified User
Review Source
Looking for an alternative for support or remote help, we started to try this software and it really seemed quite complete. In many cases I have clients who have problems with their cell phones and it has been very helpful to be able to see their screen to guide them to the solution.
  • Remote assistance
  • Remotely view a mobile device for guided assistance
  • Unattended access. This one is a very powerful feature.
  • Invitation link for start a session make it more easy to start.
  • They can improve the appearance of the software a bit. I understand that the simpler and lighter is better.
  • There are some small errors in software translation. This can confuse customers a little.
  • The professional plan should have more unattended computers.
It is excellent to support any device that you can install and offer this alternative. Being able to remotely enter Windows to Mac and be able to assist users is a great help and this generates a positive impact for customers. I have not had any bad experience at the moment. I have been able to share the link to initiate a session to users who are not very technical and are even excited to be able to start the process.
Read Alexis Correa's full review
No photo available
September 14, 2017

Zoho Assist Review: "Solid marketing automation company."

Score 6 out of 10
Vetted Review
Verified User
Review Source
My company has used Zoho Assist to help use gather marketing campaign data. It's just being used by the marketing department. It addresses how many clients we're reaching on a given email. The marketing department also loves how Zoho aids use by addressing the demographics we're reaching and how many CTLs there are.
  • Interface is clean and easy to use.
  • The graphs and charts and helpful to use.
  • The statistics that Zoho introduces to our team are great.
  • A little hard to set up.
  • Cluttered at times, depending on which screen you're on.
  • Would want more freelance capabilities.
When my marketing team and I had to start a marketing campaign for eight different industries, Zoho Assist was great to have because it kept everything nice and neat, so we wouldn't accidentally email the wrong industry with the wrong information.
Read this authenticated review

Zoho Assist Scorecard Summary

Feature Scorecard Summary

Screen sharing (2)
9.2
File transfer (2)
8.7
Instant message (2)
9.6
Secure remote access with Smart Card authentication (1)
6
Access to sleeping/powered-off computers (2)
8.7
Over-the-Internet remote session (2)
8.7
Initiate remote control from mobile (1)
6
Remote management of servers & workstations (1)
6
Remote Active Directory® management (1)
6
Centralized management dashboard (1)
8
Session record (2)
9.2
Annotations (2)
8.7
Monitoring and Alerts (2)
8.7
Multi-platform remote control (2)
8.7

About Zoho Assist

Zoho Assist from Zoho Corporation is a remote administration tool for SMBs and outsourced IT.
Categories:  Remote Desktop

Zoho Assist Technical Details

Operating Systems: Unspecified
Mobile Application:No