TrustRadius
Zoho Assist from Zoho Corporation is a remote administration tool for SMBs and outsourced IT.https://dudodiprj2sv7.cloudfront.net/product-logos/U8/3Q/D2J4ZAVEX7G7.pngZohoA perfect support tool to accentuate 1-on-1 help with your clients2018-12-24T18:11:35.552ZCurrently we use Zoho Assist for remoting into client desktops/machines to troubleshoot issues or questions regarding our cloud software. Our software is hosted in the cloud via a Web Browser, so support utilizes Zoho Assist to more intimately address issues without having to verbally talk a client through the question/issue. It allows our team to take over keyboard/mouse controls and view the client's machine to easily complete the tasks at hand.,Easy startup on client's end.
Minimal permissions to enable sessions / not intrusive security-wise.
Seamless control of client's machine.,More functionality to adjust screenshare settings if client has multiple monitors.
Making it a no-download for the client.
Able to easily record sessions and document it back to Zoho CRM (integrations).,8,Postive ROI by replacing a previous remote assist software that was more expensive.
Solving client issues within minutes vs. verbal talk-throughs asking for client to do tasks.
Cost-friendly for small businesses as it's subscription based.,Zoho Campaigns, Zoho Projects and Zoho Motivator,Salesforce App Cloud, Zoho Chat, Zoho ReportsKhashi RahmaniSupport your clients any where any time.2018-08-17T14:58:57.400ZLooking for an alternative for support or remote help, we started to try this software and it really seemed quite complete. In many cases I have clients who have problems with their cell phones and it has been very helpful to be able to see their screen to guide them to the solution.,Remote assistance
Remotely view a mobile device for guided assistance
Unattended access. This one is a very powerful feature.
Invitation link for start a session make it more easy to start.,They can improve the appearance of the software a bit. I understand that the simpler and lighter is better.
There are some small errors in software translation. This can confuse customers a little.
The professional plan should have more unattended computers.,10,Remotely assisting users allows me to save visitor costs and generate income with little effort.
Apart from attending remotely, customers also learn and that is very positive. Do not be afraid to teach your clients, they will always be grateful and they will recommend you.
Scheduling sessions is also a great help to keep you organized. This gives your business more seriousness.,TeamViewer,Zoho Desk, Zoho Survey, Zoho CampaignsAlexis CorreaSolid marketing automation company.2017-09-14T21:00:42.889ZMy company has used Zoho Assist to help use gather marketing campaign data. It's just being used by the marketing department. It addresses how many clients we're reaching on a given email. The marketing department also loves how Zoho aids use by addressing the demographics we're reaching and how many CTLs there are.,Interface is clean and easy to use.
The graphs and charts and helpful to use.
The statistics that Zoho introduces to our team are great.,A little hard to set up.
Cluttered at times, depending on which screen you're on.
Would want more freelance capabilities.,6,We have seen a lot more of our clients responding to our marketing campaign emails.
There has been an increase in ROI.,Pardot,Salesforce CommunitiesVerified User
Unspecified
Zoho Assist
16 Ratings
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