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Zoho Assist from Zoho Corporation is a remote administration tool for SMBs and outsourced IT.https://media.trustradius.com/product-logos/U8/3Q/D2J4ZAVEX7G7.pngA perfect support tool to accentuate 1-on-1 help with your clientsCurrently we use Zoho Assist for remoting into client desktops/machines to troubleshoot issues or questions regarding our cloud software. Our software is hosted in the cloud via a Web Browser, so support utilizes Zoho Assist to more intimately address issues without having to verbally talk a client through the question/issue. It allows our team to take over keyboard/mouse controls and view the client's machine to easily complete the tasks at hand.,Easy startup on client's end. Minimal permissions to enable sessions / not intrusive security-wise. Seamless control of client's machine.,More functionality to adjust screenshare settings if client has multiple monitors. Making it a no-download for the client. Able to easily record sessions and document it back to Zoho CRM (integrations).,8,Postive ROI by replacing a previous remote assist software that was more expensive. Solving client issues within minutes vs. verbal talk-throughs asking for client to do tasks. Cost-friendly for small businesses as it's subscription based.,Zoho Campaigns, Zoho Projects and Zoho Motivator,Salesforce App Cloud, Zoho Chat, Zoho ReportsSupport your clients any where any time.Looking for an alternative for support or remote help, we started to try this software and it really seemed quite complete. In many cases I have clients who have problems with their cell phones and it has been very helpful to be able to see their screen to guide them to the solution.,Remote assistance Remotely view a mobile device for guided assistance Unattended access. This one is a very powerful feature. Invitation link for start a session make it more easy to start.,They can improve the appearance of the software a bit. I understand that the simpler and lighter is better. There are some small errors in software translation. This can confuse customers a little. The professional plan should have more unattended computers.,10,Remotely assisting users allows me to save visitor costs and generate income with little effort. Apart from attending remotely, customers also learn and that is very positive. Do not be afraid to teach your clients, they will always be grateful and they will recommend you. Scheduling sessions is also a great help to keep you organized. This gives your business more seriousness.,TeamViewer,Zoho Desk, Zoho Survey, Zoho CampaignsSolid marketing automation company.My company has used Zoho Assist to help use gather marketing campaign data. It's just being used by the marketing department. It addresses how many clients we're reaching on a given email. The marketing department also loves how Zoho aids use by addressing the demographics we're reaching and how many CTLs there are.,Interface is clean and easy to use. The graphs and charts and helpful to use. The statistics that Zoho introduces to our team are great.,A little hard to set up. Cluttered at times, depending on which screen you're on. Would want more freelance capabilities.,6,We have seen a lot more of our clients responding to our marketing campaign emails. There has been an increase in ROI.,Pardot,Salesforce Communities
  3. Zoho Assist Reviews
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Zoho Assist
16 Ratings
Score 8.2 out of 101
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Zoho Assist Reviews

Zoho Assist
16 Ratings
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Score 8.2 out of 101

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Reviews (1-3 of 3)

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Khashi Rahmani profile photo
December 24, 2018

A perfect support tool to accentuate 1-on-1 help with your clients

Khashi Rahmani
Score 8 out of 10
Vetted Review
Verified User
Review Source
Currently we use Zoho Assist for remoting into client desktops/machines to troubleshoot issues or questions regarding our cloud software. Our software is hosted in the cloud via a Web Browser, so support utilizes Zoho Assist to more intimately address issues without having to verbally talk a client through the question/issue. It allows our team to take over keyboard/mouse controls and view the client's machine to easily complete the tasks at hand.
  • Easy startup on client's end.
  • Minimal permissions to enable sessions / not intrusive security-wise.
  • Seamless control of client's machine.
  • More functionality to adjust screenshare settings if client has multiple monitors.
  • Making it a no-download for the client.
  • Able to easily record sessions and document it back to Zoho CRM (integrations).
Best used when addressing 1-on-1 issues. Do no recommend for "team based" problem solving where multiple users need to remote in to address issues. Does an excellent job running flawlessly even if client has minor connectivity issues with their internet. Best for small-to-medium businesses. For clients with heavy security protocols in place (DOD level firewall protection or 3rd party extension blocking), Zoho may not be a good product.
Read Khashi Rahmani's full review
Alexis Correa profile photo
August 17, 2018

Support your clients any where any time.

Alexis Correa
Score 10 out of 10
Vetted Review
Verified User
Review Source
Looking for an alternative for support or remote help, we started to try this software and it really seemed quite complete. In many cases I have clients who have problems with their cell phones and it has been very helpful to be able to see their screen to guide them to the solution.
  • Remote assistance
  • Remotely view a mobile device for guided assistance
  • Unattended access. This one is a very powerful feature.
  • Invitation link for start a session make it more easy to start.
  • They can improve the appearance of the software a bit. I understand that the simpler and lighter is better.
  • There are some small errors in software translation. This can confuse customers a little.
  • The professional plan should have more unattended computers.
It is excellent to support any device that you can install and offer this alternative. Being able to remotely enter Windows to Mac and be able to assist users is a great help and this generates a positive impact for customers. I have not had any bad experience at the moment. I have been able to share the link to initiate a session to users who are not very technical and are even excited to be able to start the process.
Read Alexis Correa's full review
No photo available
September 14, 2017

Solid marketing automation company.

Verified User
Score 6 out of 10
Vetted Review
Verified User
Review Source
My company has used Zoho Assist to help use gather marketing campaign data. It's just being used by the marketing department. It addresses how many clients we're reaching on a given email. The marketing department also loves how Zoho aids use by addressing the demographics we're reaching and how many CTLs there are.
  • Interface is clean and easy to use.
  • The graphs and charts and helpful to use.
  • The statistics that Zoho introduces to our team are great.
  • A little hard to set up.
  • Cluttered at times, depending on which screen you're on.
  • Would want more freelance capabilities.
When my marketing team and I had to start a marketing campaign for eight different industries, Zoho Assist was great to have because it kept everything nice and neat, so we wouldn't accidentally email the wrong industry with the wrong information.
Read this authenticated review

Zoho Assist Scorecard Summary

Likelihood to Recommend (16)
8.2

Feature Scorecard Summary

Screen sharing (3)
8.4
File transfer (3)
7.3
Instant message (3)
9.0
Secure remote access with Smart Card authentication (1)
6
Access to sleeping/powered-off computers (2)
9.6
Over-the-Internet remote session (3)
8.8
Initiate remote control from mobile (1)
6
Remote management of servers & workstations (1)
6
Remote Active Directory® management (1)
6
Centralized management dashboard (1)
8
Session record (2)
9.7
Annotations (2)
9.6
Monitoring and Alerts (2)
9.6
Multi-platform remote control (2)
9.6

About Zoho Assist

Zoho Assist from Zoho Corporation is a remote administration tool for SMBs and outsourced IT.
Categories:  Remote Desktop

Zoho Assist Technical Details

Operating Systems: Unspecified
Mobile Application:No