Zoho Assist

Zoho Assist

About TrustRadius Scoring
Score 8.7 out of 100
Zoho Assist

Overview

Recent Reviews

YOLO try Zoho

8 out of 10
October 18, 2021
It is being used by all employees to connect from home to their onsite computer. We have a few programs that are not in the cloud and can …
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Popular Features

View all 14 features
  • Screen sharing (10)
    9.9
    99%
  • Instant message (11)
    9.9
    99%
  • Over-the-Internet remote session (11)
    9.7
    97%
  • File transfer (10)
    9.6
    96%

Reviewer Pros & Cons

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Pricing

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Remote Support - Standard

$12

Cloud
per technician/per month

Unattended Access - Standard

$12

Cloud
25 unattended computers/per month

Remote Support - Professional

$18

Cloud
per technician/per month

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.zoho.com/assist/pricing.html

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

Remote Administration

8.9
89%

Product Details

What is Zoho Assist?

Zoho Assist is a one-stop solution for remote support, screen sharing and remote access that helps users access remote desktop of customers or share screen and manage unattended computers easily. The vendor describes the solution as the industry's most secure, reliable and affordable software. Requires no prior installation. Cross-platform support available. Works across devices. Supports major web-proxies and firewalls.

Zoho Assist Features

Remote Administration Features

  • Supported: Screen sharing
  • Supported: File transfer
  • Supported: Instant message
  • Supported: Access to sleeping/powered-off computers
  • Supported: Over-the-Internet remote session
  • Supported: Initiate remote control from mobile
  • Supported: Remote management of servers & workstations
  • Supported: Centralized management dashboard
  • Supported: Session record
  • Supported: Annotations
  • Supported: Multi-platform remote control

Zoho Assist Screenshots

Screenshot of On-demand Remote SupportScreenshot of Browser-based Remote SupportScreenshot of Unattended Access to remote computersScreenshot of Detailed Analytics

Zoho Assist Integrations

Zoho Assist Competitors

Zoho Assist Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesGlobal
Supported LanguagesEnglish, French, German, Spanish, Portuguese, Chinese, Bulgarian, Swedish, Japanese, Korean

Frequently Asked Questions

Zoho Assist from Zoho Corporation is a remote administration tool for SMBs and outsourced IT.

TeamViewer, AnyDesk, and Rescue are common alternatives for Zoho Assist.

Reviewers rate Initiate remote control from mobile and Annotations highest, with a score of 10.

The most common users of Zoho Assist are from Mid-sized Companies (51-1,000 employees) and the Information Technology & Services industry.

Comparisons

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Reviews and Ratings

 (98)

Ratings

Reviews

(1-11 of 11)
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October 18, 2021

YOLO try Zoho

Score 8 out of 10
Vetted Review
Verified User
Review Source
It is being used by all employees to connect from home to their onsite computer. We have a few programs that are not in the cloud and can only be accessed when onsite. So our employees connect with Zoho to their computer in the office to run and work in these programs.
  • File transfer.
  • Technician and group setup.
  • Sync with other Zoho products fairly easily.
  • Support takes a while to communicate or answer.
  • Connection issues; screen doesn't display properly.
  • Updates sometimes do not go thru properly causing us to remove/reinstall.
Works well for remote users to connect to their onsite computers. The mobile app works great for technicians. I can't really think of anywhere it isn't appropriate because these days everyone works remotely at some point and even if they have no need to connect to an onsite device when they need assistance the tech can connect quickly and easily.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Zoho Assist is a multi-operating tool that allows remote access services to be successfully conducted in our business. Besides, Zoho Assist facilitates the remote access and control of devices and assets overseas in a few minutes or even seconds. The software works in all systems and devices, without compromise or discrimination. The software brings the live chat option, and survey procedures for customer assistance. The software has a diagnostic tool, with numerous capacities to assist companies to work flawlessly.
  • Zoho Assist has the diagnostic support remotely handled.
  • Surveys are easily done with Zoho Assist.
  • Functioning in all systems and devices.
  • Recording of remote sessions.
  • Zoho Assist lacks knowledge base.
  • No social media connection and integration.
  • Performance metrics are not included.
Zoho Assist conducts every activity that concerns remote access, or control. For instance, the program oversees all the assets that a company has in any corner. More so, it helps in solving multiple problems that employees in a company may have. The option for live chat brings people together, and survey procedures are included in the tool.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Zoho Assist is currently being used only by the system administrator to provide a second option for remote assistance, in order to be able to connect simultaneously with users while they are also connected remotely and provide the needed support. Having a second option for remote assistance is essential in the case or primary remote software experiences any issues.
  • Connects quickly
  • Easy to organize
  • Options to remotely restart or shutdown machines
  • Confusing to add other users
  • Confusing to set up privileges for users
  • Needs its own app
We use Zoho Assist as a secondary remote software to provide support to our users and have a secondary option in the event our primary software experiences any issues. It has worked perfectly since the beginning of the 2020 shutdown due to COVID-19. We are also able to provide simultaneous support while the users are using our primary remote software. It is easy to manage and quickly connects to all the machines; however, I still have not understood how to provide access to multiple users with access to their machines only.
I have used their support only a few times and the response was almost instant with all information I needed. It is definitely a plus when this service is essential to the company business. Their support team stands behind their great product and makes you feel confident that if you encounter any questions, they will be clarified immediately. It gives us great peace of mind.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Zoho Assist is an effective application that allows us access to the clients' machines remotely, for the purpose of training, or even troubleshooting. Further, the application gives us the option of installing software remotely to our team members' machines, and they operate effectively. Other departments, like accounting, use the software to access different accounting databases for verification and accountability. In fact, it's possible to make payments remotely without giving out the company's credit card.
  • Zoho Assist interface is wonderful and intuitive.
  • Easily connects without big problems.
  • We use Zoho Assist to navigate and follow up on many monitors.
  • Transferring files through the app is easy and secure.
  • Sometimes there are delays, which may take longer before they get resolved.
  • The software required constant internet, where a blink can mess the system up.
  • Sometimes remote calls fail to connect effectively.
One major role or scenario with Zoho Assist is remote calls, where communications get done without physical access. The file transfer process is well designed by the application, where there is no need to physically access the desktop. The accountants acquire data from different offices, and they use them for their books of accounting preparations. In case of a breakdown, the application makes troubleshooting easy and makes the entire repairing process faster.
September 11, 2020

We LOVE Zoho Assist!

Logan Baker | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use Zoho Assist to remotely access customer's machines for troubleshooting and training. We remotely access our internal workforce's machines to install company-wide software, troubleshoot general operating system malfunctions, set up printers, transfer and install files or drive them to websites/training resources, etc. Our Accounting team has even used it to remotely access a user's machine to pay for a flight, it is a great way to input company credit card information without having to give it out.
  • Fast connection
  • Easy to use interface
  • Navigate multiple monitors
  • Transfer files securely and quickly
If you troubleshoot remote machines, this is an excellent alternative software to Rescue Me, Log Me In, Join Me, or Team Viewer. There is nothing those softwares offer that Zoho Assist does not offer, or at least the Zoho suite of products does not offer. I highly recommend Zoho Assist and we will not go without it.
Zoho Assist is fast, dependable, and capable. What else would you want from a remote access software? Unattended Access is easy to use. File Transfer, Chat, Monitor Switching. All features are available and easy to navigate.
Score 2 out of 10
Vetted Review
Verified User
Review Source
Zoho Assist is used to allow administrators to remotely manage client PCs and servers. It's also used by users to log into their workstations and work remotely.
  • Cheap.
  • Wake on LAN is very unreliable.
  • Zoho Assist service will stop workstations automatically sleeping (unless overridden) - this was done deliberately by their development team as they aware (and unable to fix) their issues with WOL.
  • Support is terrible - very quick response initially - but it can take weeks to get any actual support or solution. I currently have outstanding tickets over 2 months old with no response.
  • File transfer clunky, slow and inconsistent.
  • Clients often show offline when actually available and online.
  • Copy/paste inconsistent (clipboard).
  • Initially slow to connect to clients.
If you require a cheap solution to enable remote management/remote access to servers/clients and can work with inconsistent WOL, poor file transfer and non-existent customer service then it's worth a look.
Support is terrible. Quick to initially respond with the boilerplate "The information provided by you should be sufficient for my development team to analyse this further. I shall also write back to you as soon as I get an update from them on this regard." And then you will hear nothing more from them. Chase further and you'll get stock responses such as "Our development team are still looking into this," etc.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Zoho Assist is a tool used by all company support and infrastructure teams to answer and resolve technical calls involving the corporate computer. Zoho Watch allows us to access the computer remotely to typically resolve issues involving installing and uninstalling programs and configurations of the Windows 10 operating system. It is fast and accurate.
  • Flexibility to solve calls without leaving the chair.
  • Organization of software installed on computers.
  • It always depends on a good internet link.
  • Some delays in remote access.
The main scenario used with this software is call resolution through remote listening. More than 95% of calls are resolved without leaving office. Others are required to go to the site to settle in person. Zoho Assist delivers on its promise and its remote access features are great and work very well. I always recommend it to friends of other companies who need such a solution.
As I said earlier, Zoho Assist is a perfect remote access software and very well meets our needs to solve installation, uninstallation and general configuration issues. The interface is beautiful, clean, user-friendly and works very well on Windows 10. All the support and infrastructure staff approve and enjoy using it.
Lark Ismail | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Zoho Assist in our technical support department and it addresses our main needs. Much of the available software focuses on screensharing and meetings so there aren't as many providers offering technical support focused programs that can allow the tech staff to take control of the user's device. This allows for troubleshooting that is often difficult and time consuming to walk the client through. In fact, once connected, the client can go about their day while we troubleshoot their device.
  • Supports varied platforms and devices
  • Pricing for services
  • Plans offer additional features and users as you grow
  • Not always easy for client to download
  • Unable to control certain devices so it becomes a screen share platform on iPads and other devices
  • More instructions on the client end so they can figure out when the program won't open due to permissions. We can't see their screen at this point so difficult to walk them through
Zoho Assist is a great service if you need to take control of another device for tech support. For screen shares and meetings there are plenty of solid options, but there aren't many options for this kind of technical support software in the lower-end price range. It great if you have a small team. You can even just have one member. Other programs are designed for large 10+ IT teams that are conducting support all day long. We use Zoho Assist as needed which isn't necessarily daily.
They provide many features and support a wide variety of devices for a very low cost compared to competitors. This allows startups and small businesses to enter this area. The price bracket of their competitors are targeted to large companies. They even offer a forever free plan which would be great for freelancers or individual users.
Khashi Rahmani | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Currently we use Zoho Assist for remoting into client desktops/machines to troubleshoot issues or questions regarding our cloud software. Our software is hosted in the cloud via a Web Browser, so support utilizes Zoho Assist to more intimately address issues without having to verbally talk a client through the question/issue. It allows our team to take over keyboard/mouse controls and view the client's machine to easily complete the tasks at hand.
  • Easy startup on client's end.
  • Minimal permissions to enable sessions / not intrusive security-wise.
  • Seamless control of client's machine.
  • More functionality to adjust screenshare settings if client has multiple monitors.
  • Making it a no-download for the client.
  • Able to easily record sessions and document it back to Zoho CRM (integrations).
Best used when addressing 1-on-1 issues. Do no recommend for "team based" problem solving where multiple users need to remote in to address issues. Does an excellent job running flawlessly even if client has minor connectivity issues with their internet. Best for small-to-medium businesses. For clients with heavy security protocols in place (DOD level firewall protection or 3rd party extension blocking), Zoho may not be a good product.
Alexis Correa | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Looking for an alternative for support or remote help, we started to try this software and it really seemed quite complete. In many cases I have clients who have problems with their cell phones and it has been very helpful to be able to see their screen to guide them to the solution.
  • Remote assistance
  • Remotely view a mobile device for guided assistance
  • Unattended access. This one is a very powerful feature.
  • Invitation link for start a session make it more easy to start.
  • They can improve the appearance of the software a bit. I understand that the simpler and lighter is better.
  • There are some small errors in software translation. This can confuse customers a little.
  • The professional plan should have more unattended computers.
It is excellent to support any device that you can install and offer this alternative. Being able to remotely enter Windows to Mac and be able to assist users is a great help and this generates a positive impact for customers. I have not had any bad experience at the moment. I have been able to share the link to initiate a session to users who are not very technical and are even excited to be able to start the process.
Score 6 out of 10
Vetted Review
Verified User
Review Source
My company has used Zoho Assist to help use gather marketing campaign data. It's just being used by the marketing department. It addresses how many clients we're reaching on a given email. The marketing department also loves how Zoho aids use by addressing the demographics we're reaching and how many CTLs there are.
  • Interface is clean and easy to use.
  • The graphs and charts and helpful to use.
  • The statistics that Zoho introduces to our team are great.
  • A little hard to set up.
  • Cluttered at times, depending on which screen you're on.
  • Would want more freelance capabilities.
When my marketing team and I had to start a marketing campaign for eight different industries, Zoho Assist was great to have because it kept everything nice and neat, so we wouldn't accidentally email the wrong industry with the wrong information.