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Zoho Assist

Score8.7 out of 10

132 Reviews and Ratings

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What is Zoho Assist?

Zoho Assist from Zoho Corporation is a remote administration tool for SMBs and outsourced IT.

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Categories & Use Cases

Media

Screenshot of On-demand Remote Support
Screenshot of Browser-based Remote Support
Screenshot of Unattended Access to remote computers
Screenshot of Detailed Analytics

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Screenshot of On-demand Remote Support

Zoho Assist Key Features

Learn about the best (and worst!) features Zoho Assist has to offer, as determined by TrustRadius' reviewers.
Based on 132 ratings of Zoho Assist's features
View all Zoho Assist features

Top Performing Features

  • Secure remote access with Smart Card authentication

    Establish secure remote connection via Smart Card authentication and Smart Card logon.

    Category average: 7.5

  • Remote management of servers & workstations

    Server reboot, start/stop services & processes, clear logs, manage disks, shares, etc. without having to initiate remote control.

    Category average: 8.7

  • Screen sharing

    Allows participants to share their computer screens with others in the meeting, enabling collaborative work and presentations.

    Category average: 9.4

Areas for Improvement

  • Initiate remote control from mobile

    Mobile application for remote controlling computers from mobile device (iOS, Android)

    Category average: 7.2

  • Monitoring and Alerts

    Monitor CPU usage, memory utilization to proactively address issues. Receive alerts indicating attention needed.

    Category average: 8.1

  • Remote Active Directory® management

    Remotely unlock user accounts, reset passwords, manage Organizational Units, edit Group Policy, etc.

    Category average: 8.3

Who Buys & Uses Zoho Assist

Zoho Assist Reviews

What users are saying about Zoho Assist.
View all Zoho Assist reviews

Pros

  • Robust unattended access to client systems
  • Efficient remote troubleshooting and support capabilities
  • Cost-effectiveness compared to alternative solutions

Cons

  • Inconsistent copy/paste functionality between local and remote machines
  • Outdated user interface aesthetic
  • Occasional inaccurate reporting of devices as offline

Interesting Read

Incentivized
Riaan Joubert
CEO/Owner in Marketing at eMarketing Concepts (11-50 employees employees)

Use Cases and Deployment Scope

I use it for all my technical setups, client aid and staff remotely. Best app other than using CRM and all the other cool apps. I use Assist mostly for my website client to login remote and fix their web emails and make sure that they have best user experience.

Pros

  • Give visuals
  • functionality
  • Make your life easier
  • Easy to understand

Cons

  • Better loading times
  • making sure session info is stored

Return on Investment

  • Client satisfaction
  • No ROI, but happy customer

Usability

Alternatives Considered

AnyDesk, TeamViewer and TeamViewer DEX

Other Software Used

Zoho CRM, Zoho One, Zoho Marketing Automation

Zoho Assist is useful tool for IT remote assistance

Incentivized
steven Xing
System Administrator in Information Technology at Vtech (51-200 employees employees)

Use Cases and Deployment Scope

I use Zoho Assist to provide computer support from BC head office to our users in east side Canada province. Most of time I remote control to see and solve the problem, rather than spend time hear user's complain. I rely on Unattended Access function to solve problem under extremely difficult situation, for example not able to connect VPN, Windows system crush...etc

Pros

  • One user's computer screen is black, no task bar and start button, after system crush, Unattended Access help me remote control it and use tools under quick Launch to change system settings and created new account for the user, so she can work few hours later.
  • One user computer need help vpn setup but it is not on Unattended Access list, so I create a temporarily Remote Support session, send the link to him by WhatsApp, after he download and install agent, I can connect and remote control it.
  • Sometimes user computer has randomly happening issue, I will connect it by Zoho Assist, record the remote screen, then will catch the issue and know it's triggered
  • sometimes I use video chat as a meeting tool with users
  • The file transfer by web client is useful for me, most of time is to upload files into user computer when it is not able to access our network drive

Cons

  • each Unattended Access computer has tools to remote control without remote connect, I wish add a text chat

Return on Investment

  • Zoho Assist help me solve user computer issue without them waiting to send computer to me to fix

Usability

Alternatives Considered

ManageEngine Endpoint Central

Zoho Assist is Worth the Money

Incentivized
Joe ZicariView profile
Network Administrator in Information Technology at The Children's Village (1001-5000 employees employees)

Use Cases and Deployment Scope

We utilize Zoho Assist in a few ways. 1. Remote access to our existing pcs in our infrastructure. 2. Access to staff pcs remotely. 3. We are able to build out "departments" so certain PCs are only accessible by certain staff. Makes it easier to maintain a great remote access work flow.

Pros

  • light weight client install
  • access anywhere
  • unattended install/access
  • web portal with tons of features

Cons

  • Layout of UI
  • Sometimes agents have issues with connecting a reboot seems to fix it
  • Support could be a little snappier (not a deal breaker but a suggestion)

Return on Investment

  • We are able to access devices remotely without having be onsite
  • Unlimited number of technicians
  • Licensing price is lower than others so having 1500 agents but unlimited techs is helpful

Usability

Alternatives Considered

TeamViewer, LogMeIn Central by GoTo and LogMeIn Pro by GoTo

Other Software Used

Snagit, FileZilla, Proxmox VE

Zoho Assist - friendly RA tool

Incentivized
Verified User
Administrator in Information Technology (11-50 employees employees)

Use Cases and Deployment Scope

Zoho Assist is our remote desktop tool for managing remote users all across the globe. We use it for remote access, file sharing and even deploying patch or fixes or updates for end user devices. We use it as our eyes and hands in addressing technical concerns for our non technical colleagues in aide to reduce their downtimes.

Pros

  • Remote Access
  • Device Management
  • File Sharing

Cons

  • User Interface
  • Network connectivity

Return on Investment

  • Saves time over the phone troubleshooting
  • Tracks potential breaches of security risks
  • An effective powerful tool to manage user device

Usability

Happy Long Term Zoho Assist User

Incentivized
Verified User
Technician in Information Technology (1-10 employees employees)

Use Cases and Deployment Scope

We use Zoho Assist for both on demand computer support and unattended server access.

Pros

  • Remote desktop access
  • Remote reboots
  • On demand file transfers

Cons

  • On demand file transfers could be smoother. They are a little clunky.
  • Cleaner options for uninstalling client after on demand session.
  • Better progress insights when rebooting device remotely.

Return on Investment

  • Definitely more affordable than some other options we have used in the past.
  • Price vs. Features is very reasonable.
  • Stability has improved a lot since we first started using it many years ago.

Usability

Alternatives Considered

LogMeIn Central by GoTo, LogMeIn Pro by GoTo, GoToMyPC and TeamViewer

Other Software Used

Zoho Learn

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