Item: Kareo Medical Billing
Rating: 5
Author: Verified User

Overall Satisfaction with Kareo Medical Billing

Use Cases and Deployment Scope

Kareo is used at our practice as a practice management (PM) tool. Kareo is among three different practice management tools that we currently use—each system maintains a different range of patient dates of service. We would use Kareo to schedule patients, manage recalls, bill patient services, manage accounts receivable, etc. The software is used primarily by our billing team, but the majority of the company has experience using the software.

Pros and Cons

Pros

Kareo feels like it is a pretty quick tool.
The scheduling tool is pretty dang easy to use.
This item could show up as a pro/con. They offer an Excel add-in as a tool for building reports. The tool has potential but leaves something to be desired.

Cons

I've spent hours on the phone discussing various issues with regards to data variance between two different source documents within the software. At one point, I could not reconcile the A/R balance on one of the dashboards to the A/R balance pulled from the Excel add-in. Unfortunately, their support teams were not able to help out with this.
The Excel add-in falls short in a few key areas. Specifically, they do not provide a simple method of joining data fields from the "charges," "payments," and "transactions" tables. One is left to attempt to join the data sets via VLOOKUP or INDEX(MATCH).
At times, we have had issues with the API providing information that would not tie out to figures reported elsewhere within the software. Unfortunately, their support teams were not able to help out with this.

Return on Investment

Kareo had an overall low return on investment.
Despite the software being active at our company, we were forced to transition to a different solution within 6-months of implementation.
The time spent attempting to reconcile the system to itself was rather wasteful.

Alternatives Considered

AdvancedPM (formerly ADP AdvancedMD) and NextGen® Practice Management Solutions

Nextgen PM < Kareo < AdvancedMD

Fortunately, Kareo was a significantly better solution than Nextgen. Part of this was due to Kareo being cloud-based. We have found that AdvancedMD is a far-superior product relative to both of the other solutions we are currently using. Kareo's reporting has a long way to go in catching up to AdvancedMD.

Likelihood to Recommend

Kareo is far better suited for smaller companies. Also, it is better suited for a company that is not as keen on seeing their data reconcile perfectly to the practice management software. The product will probably provide an adequate custom reporting tool (via Excel add-in). However, a practice should be well aware that the reporting is all done through the Excel interface and does not provide any aesthetically pleasing dashboards.

Comments

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Best for smaller practices