TrustRadius
AdvancedMD (the company formerly owned by ADP) offers AdvancedPM, the company's medical practice management platform combining EHR / EMR capabilities with front office automation and workforce scheduling, medical billing, and advanced revenue reporting capabilities.AdvancedMDGreat for the Data-Driven Practice2018-12-19T15:58:27.422ZWe use AdvancedMD primarily as a billing and patient scheduling software. My involvement is at the billing and analytic level. The software provides a simple user interface that helps with submitting patient claims, managing patient accounts receivable, pairing insurance information, etc. They are one of the only patient billing software solutions that allow backdoor access (via MS SQL Server) to the underlying tables/database via an Open Database Connection (ODBC). The software is used by the majority of individuals working at our company. We have been quite pleased with their "canned" business intelligence tool (Advanced Insight).,They provide access to their underlying tables via Open Database Connection (ODBC). This streamlines business intelligence processes greatly.
The "canned"/"stock" business intelligence tool (Advanced Insight) is very useful.
Our dedicated customer support representative (Breah Teed) has exceeded our expectations.,They do not currently allow users to "lock down" the date field which represents the date that payments were deposited into a bank account. Users are capable of perpetually changing these dates.
They are currently building a process which allows users to reconcile payment data to a source document (typically an entity's bank account). We are eagerly awaiting the roll out of this product.
We have had issues at times where undeserving patients were sent to collections due to software or human error (no true cause was ever found).,8,Our ability to integrate with our BI tool via ODBC has had an immense positive effect on our business.
Our bank reconciliation has struggled mightily since switching to AdvancedMD.,NextGen® Practice Management Solutions and Kareo Practice Management,Expensify, Microsoft Dynamics GP, Pipedrive,Ophthalmology,11-25 practitionersVerified UserAdvancedMD makes the small business medical practice look good2015-02-16T16:06:07.499ZAdvanceMD is used to track patient information, record visits, track insurance information. It satisfies federal and state regulations, taking the burden off the medical practice for PHI protection to a large extent, while freeing up employees to focus on the customer. All employees of the medical practice use AdvancedMD for their various functions.,AdvancedMD stores all information securely in their cloud, eliminating the need for local servers, security monitoring, related security costs.
AdvancedMD stores all medical records digitally eliminating the need for extensive paper-based record keeping and the corresponding security concerns.
AdvancedMD integrates nicely with faxing services, scanning via Fujitsu scanners, and related equipment.
AdvancedMD allows for customized input templates giving the medical practice some degree of flexibility as their needs dictate.,Just recently we had an incident in which none of our employees could access the training.advancemd.com training materials. After extensive trouble shooting it was determined the issue was not with the local network, PC configuration, or firewalling. The AdvanceMD support personnel were not empowered to escalate this case as it should have been. Ultimately a correction in the server configuration for the training materials cleared up the issue, but not with assistance from Tier 1 support personnel.
Integration with the scanners can be problematic and has been a headache. Even with the Fujitsu scanners, the best in the business, we had challenges and found that some of the Tier 1 support staff were not trained or did not have access to the necessary documentation to fix the issue. The issues were eventually resolved but not without time lost in the process.,8,AdvancedMD has allowed this medical practice to scale up at their own pace as the practice grew. It provides predictable and controllable costs.
The elimination of local servers and IT equipment inherent in a client-server installation has eliminated the burden of provisioning and staffing for that service.,Pediatrics,2-5 practitioners,6,1Stanley HarderAdvancedMD --have an affair with this product!2015-02-23T18:09:57.847ZAdvancedMD was used in over 60 offices in the U.S. as well as several in Canada. Uses include patient scheduling, accounting reports, task manager, medical billing, etc. We were able to pull important account aging reports for our client collection teams. Task reports were utilized by the AR Support team in resolving insurance billing errors and problems.,Detailed Aging reports very easy to follow and helpful in our business.
Navigation around appointment scheduler is excellent.
Creating custom templates with AMD convenient.
Best part--when system is slow, I can instantly send feedback on it, and see results soon!,Adding and Deleting provider columns complicated.
Would have loved to have one point of contact at all times and have that person answer on the third ring (see, this is me really reaching--because as far as my job functions were concerned, the product was absolutely fantastic. I have no complaints).
Working electronic insurance error reports in the system was a nightmare.,10,ROI huge. Central billing's collections department saved company one million plus.
Enabled our department to streamline and create tier groups based around specific parts of the product. Increased proficiency.
AMD continues to help company objectives.,Mental and behavioral health,More than 250 practitioners,9Verified UserIt's as Easy as 123!2016-09-07T15:00:05.499ZEveryone in our practice uses Advanced MD. It helps us schedule patients and keep our practice orderly.,Advanced MD keeps our practice orderly on which doctors to schedule the patients with.
Easy to access different locations and different doctors.
Makes electronic faxing quicker and more efficient.,There are sometimes glitches where it runs slow.
It would be easier to save new patients on the same screen to schedule them.
I'd like to be able to do the recall patients differently.,10,It has had a positive outcome with the help of constantly using.,MDI,Ophthalmology,2-5 practitionersVerified UserADP AdvancedMD is at the top of their game!2015-02-20T16:46:07.248ZWe use ADP AdvancedMD's PM and EHR in our organization. Our front desk, MAs, NPs, PAs, Medical Directors, Billers, Accounting and Managers utilize the software every day. It allows us to communicate effectively within our centers across the United States; get our claims out for billing and document the patient's visits on the clinical side.,The customer service at ADP AdvancedMD is second to none. The just created an 'Idea Share' area where clients can talk to each other and offer suggestions on making the software better. They listen to their clients and take suggestions into consideration when considering what updates to include in their next release.
The product is very user friendly on both sides (PM and EHR). I have used other products in the past and find ADP AdvancedMD to be to be easiest to navigate.
Training and Implementation is great! They give clients the tools and resources necessary to be successful. From an online help file, to videos, to a consultant to help get you started, ADP AdvancedMD wants you to succeed.,Unapplied credits could be handled better within the software. It would be very beneficial to have the option to automatically apply unapplied credits to patients accounts across the board with a click of a button.
Facilities need to be able to be tied directly to Provider Profiles to make reporting easier.
You must use Internet Explorer with ADP AdvancedMD. It would be better if you could use it with Chrome, Firefox, etc.
Needs the ability to use the product on a MAC.,10,In comparison to other software companies out there, you can be confident in knowing that ADP AdvancedMD is a great product! They have customer support available from 8am - 8pm EST, so there should always be someone there to help!,medical manager,medisoft,Multi-specialty,51-100 practitioners,200,2,Demographics, Scheduling and Eligibility (front desk)
Billing
Clinical (EHR),Ability to use iPads to view charts and document visits
New reporting feature (InSight) allows us to create graphs and track trends/patterns
Integrated Fax allows us to send medical records out to insurance carriers that request it from anywhere,We hope they will add the functionality to use it with a MAC.,Not Sure,Price
Product Features
Product Usability
Product Reputation
Prior Experience with the Product
Vendor Reputation
Analyst Reports
Third-party Reviews,Vendor implemented
Implemented in-house,10,Online training,9,8,No,10,Yes,We have had some emergencies come up within our practice where we needed something immediately (reports). ADP AdvancedMD got higher ups involved to help us get the reports out of the system the same day.,The appointment scheduler is very easy to use and has a good workflow.
Billing - Submitting claims is very simple and you get immediate results on claims that did not go through. This allows you to fix errors and get claims out the door in real time.
EHR - Documenting a patient visit is very simple.,Unapplied payments - This is our headache with the software. We see so many patients and if we put in a default copay to have it automatically apply to the visit and the insurance comes back and says they didn't have a copay or they paid too much, we have to unapply the patient payment before we can apply the insurance payment. If we don't put in a default copay for the patient, we have a huge unapplied report to work that just grows every day.,Yes,10,9,9,9Verified UserWhy We Loved ADP AdvancedMD!2015-02-16T21:00:30.527ZI implemented, trained, and supported clients who purchased ADP AMD as their practice management and billing software. This software allowed them to streamline scheduling and billing processes, making daily workflows much more efficient. I assist users such as office managers, administrative, billing, and physician staff with AMD.,Easy to Learn
Streamline workflows
Promotes efficiency,Lack of custom reporting or ease of custom reporting
Schedule templates somewhat limiting for large groups or unique scheduling situations,9,Increased clean claims processing
Faster revenue received back first round filing
Easier to manage no-show and cancellations to streamline scheduling,Greenway,Centricity,Ob Gyn / women's health,6-10 practitioners,Implemented in-houseVerified User
Unspecified
AdvancedPM (formerly ADP AdvancedMD)
18 Ratings
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