AdvancedPM Reviews

Master data control is an issue as we have multiple "keys" which sometimes have inconsistent inputs/mappings.

The support seems to be lacking and it can take quite a while to reach an "expert" who has the time to dig in and respond to an inquiry.

They do not currently allow users to "lock down" the date field which represents the date that payments were deposited into a bank account. Users are capable of perpetually changing these dates.

They are currently building a process which allows users to reconcile payment data to a source document (typically an entity's bank account). We are eagerly awaiting the roll out of this product.

We have had issues at times where undeserving patients were sent to collections due to software or human error (no true cause was ever found).

Just recently we had an incident in which none of our employees could access the training.advancemd.com training materials. After extensive trouble shooting it was determined the issue was not with the local network, PC configuration, or firewalling. The AdvanceMD support personnel were not empowered to escalate this case as it should have been. Ultimately a correction in the server configuration for the training materials cleared up the issue, but not with assistance from Tier 1 support personnel.

Integration with the scanners can be problematic and has been a headache. Even with the Fujitsu scanners, the best in the business, we had challenges and found that some of the Tier 1 support staff were not trained or did not have access to the necessary documentation to fix the issue. The issues were eventually resolved but not without time lost in the process.

Adding and Deleting provider columns complicated.

Would have loved to have one point of contact at all times and have that person answer on the third ring (see, this is me really reaching--because as far as my job functions were concerned, the product was absolutely fantastic. I have no complaints).

Working electronic insurance error reports in the system was a nightmare.

There are sometimes glitches where it runs slow.

It would be easier to save new patients on the same screen to schedule them.

I'd like to be able to do the recall patients differently.

Unapplied credits could be handled better within the software. It would be very beneficial to have the option to automatically apply unapplied credits to patients accounts across the board with a click of a button.

Facilities need to be able to be tied directly to Provider Profiles to make reporting easier.

You must use Internet Explorer with ADP AdvancedMD. It would be better if you could use it with Chrome, Firefox, etc.

Needs the ability to use the product on a MAC.

Lack of custom reporting or ease of custom reporting

Schedule templates somewhat limiting for large groups or unique scheduling situations