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Powerful but not worth the headache
July 14, 2021

Powerful but not worth the headache

Anonymous | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Overall Satisfaction with Kashoo

I used Kashoo as one of the accounting solutions for my business. It had a great advantage in that it was really comprehensive in what is covered and the information that I needed to report on was easily accessible. Every report that I wanted was available at the click of a button.
  • Reports
  • Feature set
  • The UI is not nice at all - even with a UI refresh, it still didn't look that great
  • The UX is rough as well - it's not as easy to use until you get used to it - high learning curve
  • I purchased a lifetime deal of Kashoo and they ended up retracting it and placing my deal into "TrulySmall Accounting" which is a whole different product entirely. I ended up getting my money back but this was a huge negative and time-waste and the reason I gave Kashoo such a low score.
Wave Accounting has the UI and UX down perfectly. Their reporting is nice as well, but I felt like things were a little more customizable in Kashoo, so they have the upper hand there.

Do you think Kashoo delivers good value for the price?

No

Are you happy with Kashoo's feature set?

No

Did Kashoo live up to sales and marketing promises?

No

Did implementation of Kashoo go as expected?

No

Would you buy Kashoo again?

No

The thing is, it's usable. But it takes a longer while than similar apps to get to a level of comfortable usability. Now, with that, you get an advanced feature set, for example, for reporting, as I've talked about in the review. However, be prepared to not really like the UI and UX as much, but what's behind the hood is powerful.
They were not helpful in resolving my issue on the change to my lifetime deal, and I am not happy with their support. They didn't care at all.
Kashoo is well suited if you have the time to learn the system. Because after that, it becomes a breeze. But if you're new to this stuff and don't have an accountant, you may be struggling to understand exactly what you need to do or where you need to click.

Kashoo Feature Ratings

8.0
Accounts payable
8
Accounts receivable
8
Cash management
Not Rated
Bank reconciliation
8
Expense management
Not Rated
Time tracking
Not Rated
Fixed asset management
Not Rated
Multi-currency support
Not Rated
Multi-division support
Not Rated
Regulations compliance
Not Rated
Electronic tax filing
Not Rated
Self-service portal
Not Rated
Global Financial Support
Not Rated
Primary and Secondary Ledgers
Not Rated
Intercompany Accounting
Not Rated
Localizations
Not Rated
Journals and Reconciliations
Not Rated
Enterprise Accounting
Not Rated
Configurable Accounting
Not Rated
Centralized Rules Framework
Not Rated
Standardized Processes
Not Rated
Not Rated
Inventory tracking
Not Rated
Automatic reordering
Not Rated
Location management
Not Rated
Manufacturing module
Not Rated
Not Rated
Pricing
Not Rated
Order entry
Not Rated
Credit card processing
Not Rated
Cost of goods sold
Not Rated
Order Orchestration
Not Rated
End-to-end order visibility
Not Rated
Order exception Resolution
Not Rated
Not Rated
Pay calculation
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
Not Rated
Dashboards
Not Rated
Standard reports
Not Rated
Custom reports
Not Rated
Not Rated
API for custom integration
Not Rated
Plug-ins
Not Rated
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated