Keatex has space for interpretation, annotations and explanations.
January 13, 2022

Keatex has space for interpretation, annotations and explanations.

Zheng Khoo | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Keatext

Keatext enables the organization to assess customer happiness, detect emerging patterns, and track the impact of actions or events that influence them.

Keatext leads to results to simulate human
understanding of textual material and generate almost instantaneous
customizable reports to disseminate in strategic areas of the company and
select the best options.
  • Keatext processes opinions in multiple languages, including English, French, Arabic, and Spanish.
  • Keatext also detects judgments and verdicts of both genuine and damaging trends in the annotations of processed data, facilitating verification for necessary transformations.
  • There are no options in Keatext to build a layer of terms, phrases and expressions.
  • Keatext excels at generating actionable data from large volumes of information from a variety of sources, including open survey questions, online research, and social media posts, all of which can be located in one place.
  • Keatext is beneficial to the company's processed postings to help increase customer satisfaction.
  • Adopting Keatext provides more qualitative data, consumer feedback, and text analytics to broaden the organization's survey horizons.
  • Keatext helps the organization recognize and overcome consumer sentiment research problems to gain a competitive advantage.
  • Keatext provides companies with real-time employee experience levels, allowing them to actively assess employee affections and emotions.
Keatext as a fast and versatile text analysis technique is ideal for analyzing massive amounts of unstructured data to find service possibilities, as well as viewing the number of feedback comments by type, ordered by compliments, complaints, ideas and questions with a single perspective.

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Keatext is adequate and competent for the study of texts, phrases and words in the professional area; to deliver a different approach to customer feedback to provide alternatives that shorten response times; the end goal is to respond proactively and adjust acceptable policies.

Keatext Feature Ratings

Multi-channel customer feedback collection
Product usage analytics
Customer experience dashboard
Customer journey mapping
Churn risk scoring
AI-powered recommendations
Website A/B testing