KEMP is a great solution
November 02, 2020

KEMP is a great solution

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Kemp LoadMaster

Kemp is used as a reverse proxy server for our environment to protect real servers behind it. It is used by the entire city for web servers, secure transfer file servers, Exchange, etc. It addresses a security concern and provides another layer of protection as well as load balancing capability.

Pros

  • Tech support is quick to answer my calls. The support team is US based which is a big plus.
  • GUI is simple to use and I can walk my team members on how to accomplish simple tasks.
  • The unit has been very reliable so far.

Cons

  • More documentations on how to set applications up (e.g. Exchange, FTPs servers, etc).
  • Positive impact: Added security protection and expansion capability to our environment. Leaving us more room to grow as business changes.
Fundamentally, KEMP is similar to other products. It performs well against others and the GUI and quick support response is a big plus.

Do you think Kemp LoadMaster delivers good value for the price?

Yes

Are you happy with Kemp LoadMaster's feature set?

Yes

Did Kemp LoadMaster live up to sales and marketing promises?

Yes

Did implementation of Kemp LoadMaster go as expected?

Yes

Would you buy Kemp LoadMaster again?

Yes

Timely support is great when you need it as you will not have time to wait for a call back. Got on a call with someone within a few minutes and had a case opened. Took some time to restructure my environment to get my servers working following the recommendation of the support team.

Kemp LoadMaster Support

First off, the support is US based which is a big plus. Quick response to my call for support is another. I had a case opened for a week and had to interact with a few different engineers from KEMP. They all provide great knowledge and expertise on their product and provided me with a few tips on how to set things up properly.

Using Kemp LoadMaster

The product is very simple to use.

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