Khoros Care Review
July 17, 2023

Khoros Care Review

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Response
  • Messaging

Overall Satisfaction with Khoros Care

I use it to communicate with our customers both via social media on public and private platforms.

Pros

  • conversation tags
  • P status
  • picking up on duplicate conversations

Cons

  • The sentiment doesnt record properly as the word no triggers a negative sentiment
  • linking different platforms
  • Analytics are a really good way of seeing agent performance and room for improvement.
  • The Bot works really well to get the initial information
It's a fantastic tool to use
  • Intercom
Intercom is really difficult to navigate. Khoros is so much more streamlined and easier to manage
Intercom

Do you think Khoros Service delivers good value for the price?

Not sure

Are you happy with Khoros Service's feature set?

Yes

Did Khoros Service live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Khoros Service go as expected?

I wasn't involved with the implementation phase

Would you buy Khoros Service again?

Yes

It is fantastic when talking to multiple customers at once. The only thing is the box doesnt click or keep typing when a customer responds.

Comments

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