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Why we love Khoros
March 05, 2024

Why we love Khoros

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Response
  • Messaging

Overall Satisfaction with Khoros Care

My team is able to create better replies by analyzing the user's path from a negative to a good state with the aid of social sentiment technologies. A profitable and productive platform as it has dashboards that are customized for each consumer is excellent. Instead of seeing social media as a standalone medium, Khoros sees it as an integrated communication channel.
  • Effectively handle comments on social media
  • Address the concerns of our members in an effective manner
  • This is how we keep an eye on interactions and run our social media accounts.
  • This is how we keep an eye on interactions and run our social media accounts.
  • Effectively handle comments on social media
We havent have any problem with interface and its usage. It has always been seamless and our company as a whole is more than satisfied with using the sofware in managing and enaging with our members via social media. We are likely to renew whenever its time as we have been using Khoros since we set up social media engagements.
It helps our our team manage out productivity and responses with every reach outs we received. So far, we have not experienced any problems with managing and comping up with tickets and reach-outs that are received.

Do you think Khoros Care delivers good value for the price?

Yes

Are you happy with Khoros Care's feature set?

Yes

Did Khoros Care live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Khoros Care go as expected?

I wasn't involved with the implementation phase

Would you buy Khoros Care again?

Yes

Depending on your experience with situations, Khoros Care is a good fit in facilitating and managing your company's social media engagements. tIt provides seamless interface with answering any messages, reviews, and other communications sent by our users via social media. It is definitely a great tool to use for company with social media engagement.