Khoros Customer Support
September 11, 2019

Khoros Customer Support

Sean Clanton | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Modules Used

  • Messaging

Overall Satisfaction with Khoros Care (Formerly Spredfast + Lithium)

It is primarily used by our Customer Support Team to quickly connect with our consumers to address issues and direct people to our ticketing system.
  • Great at streamlining conversations for quick responses.
  • Assigning conversations to support reps allows for timely customer care.
  • Labels and tags can be confusing.
  • Dashboard setup can be challenging and time-consuming.
  • It has improved the response time for community engagement and identifying solutions to problems.
  • It has allowed our Support Team to be more responsive and have a bigger impact on our community.
  • Allows us to identify issues in the community we might miss using different tools or native platforms.

Do you think Khoros Care (Formerly Spredfast + Lithium) delivers good value for the price?

Yes

Are you happy with Khoros Care (Formerly Spredfast + Lithium)'s feature set?

Yes

Did Khoros Care (Formerly Spredfast + Lithium) live up to sales and marketing promises?

Yes

Did implementation of Khoros Care (Formerly Spredfast + Lithium) go as expected?

I wasn't involved with the implementation phase

Would you buy Khoros Care (Formerly Spredfast + Lithium) again?

Yes

Khoros Care is well-suited for companies with large online communities and/or support teams. They will find great use in its team management. It provides a quick solution to engage with your followers to address issues and build brand trust.