Overall Satisfaction with Khoros Care (Formerly Spredfast + Lithium)
It is primarily used by our Customer Support Team to quickly connect with our consumers to address issues and direct people to our ticketing system.
- Great at streamlining conversations for quick responses.
- Assigning conversations to support reps allows for timely customer care.
- Labels and tags can be confusing.
- Dashboard setup can be challenging and time-consuming.
- It has improved the response time for community engagement and identifying solutions to problems.
- It has allowed our Support Team to be more responsive and have a bigger impact on our community.
- Allows us to identify issues in the community we might miss using different tools or native platforms.
Do you think Khoros Care delivers good value for the price?
Yes
Are you happy with Khoros Care's feature set?
Yes
Did Khoros Care live up to sales and marketing promises?
Yes
Did implementation of Khoros Care go as expected?
I wasn't involved with the implementation phase
Would you buy Khoros Care again?
Yes