Khoros Customer Support
September 11, 2019

Khoros Customer Support

Sean Clanton | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Messaging

Overall Satisfaction with Khoros Care (Formerly Spredfast + Lithium)

It is primarily used by our Customer Support Team to quickly connect with our consumers to address issues and direct people to our ticketing system.

Pros

  • Great at streamlining conversations for quick responses.
  • Assigning conversations to support reps allows for timely customer care.

Cons

  • Labels and tags can be confusing.
  • Dashboard setup can be challenging and time-consuming.
  • It has improved the response time for community engagement and identifying solutions to problems.
  • It has allowed our Support Team to be more responsive and have a bigger impact on our community.
  • Allows us to identify issues in the community we might miss using different tools or native platforms.

Do you think Khoros Service delivers good value for the price?

Yes

Are you happy with Khoros Service's feature set?

Yes

Did Khoros Service live up to sales and marketing promises?

Yes

Did implementation of Khoros Service go as expected?

I wasn't involved with the implementation phase

Would you buy Khoros Service again?

Yes

Khoros Care is well-suited for companies with large online communities and/or support teams. They will find great use in its team management. It provides a quick solution to engage with your followers to address issues and build brand trust.

Comments

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