Do your research
April 23, 2022

Do your research

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Modules Used

  • Response

Overall Satisfaction with Khoros Care (Formerly Spredfast + Lithium)

We use this in order to engage and provide assistance to customers on social media.

Pros

  • easy to use

Cons

  • no customer service-read an article
  • if there is an issue you have to email and hope for a response
  • system not reliable
  • no support
  • we have had increased issues with system being down that has affected our kpi
I do not make the decision, but based on what I have seen in the industry. I know that there are better platforms.
Thats why we were put in a product that is being phased out.
I don't think we were even a part of it.
I haven't.

Do you think Khoros Service delivers good value for the price?

No

Are you happy with Khoros Service's feature set?

No

Did Khoros Service live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Khoros Service go as expected?

I wasn't involved with the implementation phase

Would you buy Khoros Service again?

No

Whenever we have had a technical issue, in my experience, there is no one to get any support from. You have to send an email and wait. In addition, when our contract came up for renewal, we learned that we were on an obsolete version, and at no time did anyone ever tell us this. If we have a question, we are directed to a knowledge article rather than a person taking 3 minutes to give a simple explanation.

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