A robust enterprise tool with great analytics and capabilities
April 27, 2022
A robust enterprise tool with great analytics and capabilities
Score 9 out of 10
Vetted Review
Verified User
Modules Used
- Social Marketing
Overall Satisfaction with Khoros Marketing (Formerly Spredfast + Lithium)
Khoros is a great tool to organize and manage multiple social marketing campaigns at the same time. The interface is clear and easy to understand and has rich capabilities - I've only scratched the surface of what it can do.
Pros
- Reporting and analytics
- scheduling
- training videos and support
Cons
- make live training sessions more frequent
- more pop ups that call out features while using
- Reach
- Engagement
- Detailed reporting for informed decision making
Yes, I engaged a few times with the customer success team. they were amazing and very helpful.
No, but we have used the social listening Ad Hoc for large RFP partner presentations.
Do you think Khoros Social Media Management delivers good value for the price?
Not sure
Are you happy with Khoros Social Media Management's feature set?
Yes
Did Khoros Social Media Management live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Khoros Social Media Management go as expected?
I wasn't involved with the implementation phase
Would you buy Khoros Social Media Management again?
Yes
khoros has more robust analytic tools
Comments
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