Overall Satisfaction with Kintone
One of the roles I play is computer system architect serving multiple sales reps who relay customer needs to me by email. Our company was keeping quotes on individual spreadsheets and monitoring progress thru email. Both are very lame tools for managing a sale from request thru closing, delivery, and follow-up. Opportunities were falling thru the cracks and time was wasted digging thru inboxes. With Kintone the initial email can be saved into a quote and a defacto ticketed system is in place ensuring apps are not forgotten. We call it the single point of truth. Configurations, prices, costs, vendors, tracking numbers, purchase orders, photos, and all communications are saved on one spot. Since it is a database any field can be searched which has its obvious benefits. The real beauty is how easy it is to use. I am a pretty old dog who has never taken even one spreadsheet or database class and after 2 scheduled phone calls, I am building useful tools. Oh, and it's so affordable I just charge it on my card and add it to my expensive report.
- Easily link information from different databases.
- Easily add file attachments.
- Excellent support.
- Why limit the size of spreadsheet files to upload.
- 15% increase in close ratio.
- 20 percent more sales reps now come to me for help.
- Fewer late quotes.
Why do I give a perfect score for user support? Because with one payment of $125 I not only received the use of the product I received 2 uncharged hours of help to get my system built. The engineer who assisted me was extremely proficient and polite.
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Did Kintone live up to sales and marketing promises?
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