Kintone

Score9.6 out of 10

67 Reviews and Ratings

What is Kintone?

Kintone is a customizable digital workplace platform used to manage data, tasks, and communication. The no-code drag-and-drop interface can be used to create custom applications.

Categories & Use Cases

Media

Screenshot of a view of apps from the portal

Screenshot of the drag and drop interface

Screenshot of Kintone appearing across desktop, and mobile

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Screenshot of a view of apps from the portal

API for custom integration
An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.
Category average: 8.1
Customer data management / contact management
The software acts as a single source for all customer data and enables users to access that data efficiently.
Category average: 8.6
Case management
This includes incident/ticket creation, routing, escalation, and resolution.
Category average: 8.3

Contract management
Users can manage contracts, with features such as digital signatures, automated alerts, invoicing, and automated workflow for contract review and approvals.
Category average: 7.9
Quote & order management
Users can create, process and fulfill price quotations and sales transactions.
Category average: 8
Integration with email client (e.g., Outlook or Gmail)
Users can perform tasks within their inbox, such as logging emails, creating contacts, and creating events.
Category average: 8.3

#1 most frequent

Professional, Scientific, and Technical Services

13.0%

51 installations of 392

#2 most frequent

Manufacturing

11.0%

43 installations of 392

#3 most frequent

Information

7.9%

31 installations of 392

Pros

Intuitive interface for rapid application development
Customization of workflows and applications without complex coding
Centralizes and organizes diverse data points effectively

Cons

Limited granular control over visual layout and element arrangement
Requires external coding for advanced feature tailoring
Learning curve for new application development

Lena Kuntz

Operations Manager at Jolt Engineering (1-10 employees employees)

Use Cases and Deployment Scope

At our company, we use Kintone to create quotes, gather and distribute project information, and track project status. Using Kintone, we're able to easily and automatically assign tasks to relevant personnel at each stage. We never get confused as to who's working on what anymore. We're able to create databases of outside entities we work with often, keeping track of ever-changing requirements.

Pros

The ability to set up and customize work flows
Visibility on data points
Integrating and referencing between Kintone apps

Cons

Unable to keep users from seeing other users in their same department
Admin is unable to see work assigned to users through user profile. Would like to be able to see a list of tasks assigned to users like in a quote you can see a list of tasks assigned to a quote.
Unable to sort tasks based on user assigned

Return on Investment

We've been able to get data to employees in an organized, trackable fashion. This allows us to find missing information up front and avoid falling behind on projects.
Avoiding repeating mistakes by keeping detailed records on outside entity requirements. This helps us avoid delays and keep clients happy and returning for future work.
Able to track volume over time in easy to read graphs and views has made us more aware on an administrative level of the sources of revenue.

Usability

Other Software Used

AutoCAD LT, Adobe Acrobat

Lori Scarmardo View profile

Program Administrator - Public Power Pool (P3) at Texas Conference of Urban Counties (1-10 employees employees)

Use Cases and Deployment Scope

We are using Kintone to manage an internal service ticket database, as well as to manage our contacts and integrate contacts into email lists. We are still new to the platform and these are the main ways in which we are using it for now, but see potential for greater scope in the future.

Pros

Simple, user friendly interface
Report building from stored data
Easy to update and add new functionality to apps

Cons

Would love to be able to easily link records within a single app. For example, in our contact database app, it would be great to be able to have a link on one contact's record to the record of their associate. We have been over this with Kintone support and have not found a suitable way to do this.
Greater customisation of the layout would be nice.
Ability to change the placement of field labels

Return on Investment

It has allowed us to move entirely to a cloud based system, accessible from anywhere, eliminating the need to maintain on site servers.
Allows us to customise our data storage to our unique needs, which helps improve productivity and reduce redundancy.
It is still early in our experience with Kintone, but we expect to see monetary savings from the switch to using our custom built Kintone apps.

Usability

Alternatives Considered

Zendesk Suite, monday CRM and Microsoft Access

Other Software Used

Microsoft 365, Adobe Acrobat, Slack

Belen Zamorano

Account Specialist at Premium Installs Corp (11-50 employees employees)

Use Cases and Deployment Scope

We use Kintone to collect individuals' reports of work completed. It works perfectly with our organization because we perform a variety of different tasks for different companies. Kintone allows us to provide reporting options in many ways, such as multiple-choice, drop-down, text for descriptions, etc.

Pros

Allows you to create apps.
Variety of presentation choices.
User friendly.

Cons

Allow for an employee friendly option without raising the cost so much.
Allow apps to be archived.

Return on Investment

Easily collect company data at a glance.
Users can access from mobile.

Usability

Other Software Used

QuickBooks Online

Nate Powers View profile

Deputy Director at Community Mediation Services (1-10 employees employees)

Use Cases and Deployment Scope

Being a dispute resolution center, case management is critical. Kintone provides customized and adaptive solutions for our ever changing workflow. With Kintone, we are able to track and manage any and all case notes and data points.

Pros

Amazing customer service!
Flexibility in system configuration
Integration options for most any other architecture.

Cons

External communication capabilities
AI integration
Cheaper options for 3rd party integration tools

Return on Investment

Organization
Reporting
Resource referral

Usability

Verified User

Administrator in Corporate (11-50 employees employees)

Use Cases and Deployment Scope

Our business is international and utilizes several applications across each office. However, this left us without tools for matters that apply only to our local office. Kintone is a fantastic resource for us, enabling us to create our own workflows and audit trails and reducing the number of spreadsheets we rely on in our everyday work! My favorite application we developed was an inventory tracker that allows people to pull up a pivot table chart for each warehouse and see exactly how much of each material type. The possibilities for different applications you can develop for whatever use cases you might have are extraordinarily broad. I highly recommend Kintone for its ease of use and its great versatility.

Pros

Makes workflows/permission flows easy.
Tracks changes and history automatically.
Consolidates information in an easy to access format.
Allows import/export of information easily.
Very simple no-code app development.

Cons

No independent 'today' variable - come on!
A bit more inline customization would be nice, without using 3rd-party CSS/Java applications.
More customization for reminder/notification emails.

Kintone

What is Kintone?

Categories & Use Cases

Media

Kintone Key Features

Top Performing Features

API for custom integration

Customer data management / contact management

Case management

Areas for Improvement

Contract management

Quote & order management

Integration with email client (e.g., Outlook or Gmail)

Most Frequent Users

Professional, Scientific, and Technical Services

Manufacturing

Information

Kintone Reviews

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Kintone Alternatives