Kintone is great
March 06, 2022

Kintone is great

AMANDA CLARIDA | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Kintone

We needed a tool to manage our training and development projects. I had tried other tools in the past, but so many of the tools that are available out there don't come with any help unless you pay additional fees to just ask some questions of a person and get some basic help on usage. So, we elected to build our own tool after a colleague came across Kintone and wanted to use it to build a tool to catalog and manage our training content. We realized that since this was a tool that allowed us to create our own apps to manage our internal processes we could create an app that mirrored how we want to work and not how some external vendor thought we should work. I was connected with a developer at Sympo, who was experienced with building in the Kintone environment and we got started. We need to record general information about our project, description, team members, deliverables, etc. We needed an environment where we could track and manage how long our projects take, and finally, do we provide all of the information to the rest of our team that manages other processes outside of development, i.e. content manager, LMS delivery for learning, pilots for ILTs, pre-requisites, etc. and all of that is now kept in our Kintone project management tool. The good thing about Kintone is that you can build whatever you want, but what needs to be kept front of mind is that if you want this tool to manage a process you need your process to be pretty clearly thought out and documented. It didn't take us too long to get the initial framework built and we can continue to tweak it until it is as close to perfect as needed. We continue to tweak it and are now in the process of creating a request form that will interface with Kintone for intake of new training project requests and transfer to our management app if we approve the request.
  • Ease of use
  • licensing management
  • I'd like for Kintone to offer more development expertise as part of their offering instead of recommending other vendors. It has worked out wonderfully for me, but having to do business with another vendor can add complexity that could be alleviated by offering their own development support.
  • Initial benefit is that it has really helped us to build and show our process to our team
  • We need to build more reporting for management needs
  • Adoption has been delayed and difficult for our team
Our sales rep was GREAT, but he wasn't able to answer some specific development questions and offered resources outside of Kintone to help with this.
This is the only tool that I have worked on to date that is so highly customizable. I feel that our tool is such a win for our organization and it does exactly what we designed it to do. Our needs are evolving but we are in a good place to start.

Do you think Kintone delivers good value for the price?


Are you happy with Kintone's feature set?


Did Kintone live up to sales and marketing promises?


Did implementation of Kintone go as expected?


Would you buy Kintone again?


I think that my answer to this is a little confusing because it's the same scenario for both well-sited and less appropriate depending on your environment. I think that the flexibility and scalability (as well as the cost) of Kintone, lends themselves to really help to build out processes or workflows that aren't as clearly defined as we may like. Because changes to the apps can be done so easily and quickly, for the most part, your tool can evolve with you and your business as things are clarified. Now, if you expect using Kintone to help you to create and clarify processes or workflows that's isn't the space where it exists. A lot of systems will take you through a series of questions and then offer you a proposed solution. While there are some templates available with Kintone, if you want to build your own tool, you really need to think about what it needs to do and how it needs to function first. The tool is so flexible that you can keep circling and making changes for a long time before you have a really useful tool if you don't start with some sort of structure.

Kintone Feature Ratings

Platform Security
Platform User Management
Not Rated
Platform Scalability