KnowBe4 KCM GRC Platform: Close to the best with the best value.
Randy Munroe | TrustRadius Reviewer
February 03, 2020

KnowBe4 KCM GRC Platform: Close to the best with the best value.

Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with KnowBe4 KCM GRC Platform

We are currently using the KnowBe4 KCM GRC Platform in IT and in our legal team. There are a few users that are members to be able to submit audit evidence, but they don't have much function outside of that. We're using to perform internal IT-related audits, risk assessments, and vendor management. It's excellent at the first two objectives, giving us a snapshot look at where we stand for various compliance requirements at a glance. It also speeds up our audit times when we have external audits performed.
  • Mapping controls across different compliance frameworks. It saves you a ton of time and energy!
  • Performing risk assessments at the granularity that you prefer, splitting assessments across departments and teams if you wish.
  • Vendor management has a few kinks to work out. We want to be able to do internal questionnaires for vendors as a compliance checklist before we sign off on a contract. Nothing in the works yet, but there are a few workarounds.
  • The navigation between different tasks in scope is clunky, and it's easy to lose your place, and it forces you back to the main page of the scope to retrace your steps.
  • Just having the capacity to do things the right way, and formally, has driven some of our compliance efforts.
  • Due to licensing limitations, we likely overspent on seats to the platform that we didn't need but also didn't want to miss out on.
Quantivate and Fusion were the other two options we checked out. The quantity was high, and a good bit more expensive, but it was the best performing with its platform. They also had more modules that each cost extra to add to your subscription. KnowBe4 KCM GRC Platform was all-in-one and a little less mature, but the better buy. Fusion was hard to follow in the demo, and I was not overly impressed. I may have made my decision early enough in the demo to not pay much more attention to it.
Support from KnowBe4 KCM GRC Platform is always great. It's always in-house localized support, with excellent response times, and dedicated Customer Success Managers to answer the bulk of your questions or take your suggestions and make them a feature request. They will also reach out at least quarterly and do health checks to make sure you're using the platform to the best of your ability.

Do you think KnowBe4 KCM GRC Platform delivers good value for the price?

Yes

Are you happy with KnowBe4 KCM GRC Platform's feature set?

Yes

Did KnowBe4 KCM GRC Platform live up to sales and marketing promises?

No

Did implementation of KnowBe4 KCM GRC Platform go as expected?

Yes

Would you buy KnowBe4 KCM GRC Platform again?

Yes

KnowBe4 KCM GRC Platform is well suited for a company that knows what they're doing compliance wise and needs to save time doing it. It won't be something you can spend a few hours on and then put on autopilot. It was made to create a rhythm within your own team, and you'll need to have the buy-in. It's useful for IT and Legal teams that already have a vendor risk management process, but want to have a better handle on it. Giving an outside auditor read-only access to a scope is also a huge time saver.

KCM GRC Platform Feature Ratings

Common repository of GRC items
10
Risk management
10
GRC policy management
8