PHISHER
June 22, 2024

PHISHER

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with KnowBe4 PhishER/PhishER Plus

We currently utilize PhishER to review emails flagged as phishing through our Phish Alert Button through KnowBe4 to determine if they are legitimate or spam. We also rely on PhishER to provide weekly and monthly reporting. PhishER is used across the entire enterprise at our company.

Pros

  • Classification of Spam.
  • Advance analytics.

Cons

  • In my opinion reporting is very weak.
  • Good training.
  • Good determination of spam emails.
We currently leverage the KnowBe4 PhishER/PhishER and its ability to cut down on incident response noise by identifying and managing messages that actually are threats and those that are classified as spam, safe, or neutral. This allows security teams to focus on real threats, thus improving response time.
Currently, we use Phish ER Blocklist capabilities. Based on our current setup, we cannot utilize Phish RIP or Phish FLip.
We liked the integration and ease of use.

Do you think KnowBe4 PhishER/PhishER Plus delivers good value for the price?

Yes

Are you happy with KnowBe4 PhishER/PhishER Plus's feature set?

Yes

Did KnowBe4 PhishER/PhishER Plus live up to sales and marketing promises?

No

Did implementation of KnowBe4 PhishER/PhishER Plus go as expected?

No

Would you buy KnowBe4 PhishER/PhishER Plus again?

Yes

PhishER is well suited to analyze user-reported emails and help categorize them. We have found the results accurate when determining spam or genuine threats. Our challenge with the Phish ER service is related to reporting capabilities. We feel there could be improvements in the dashboard as well.

KnowBe4 PhishER/PhishER Plus Feature Ratings

Company-wide Incident Reporting
6
Integration with Other Security Systems
4
Centralized Dashboard
5
Machine Learning to Prevent Incidents
2
Live Response for Rapid Remediation
2

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