Wouldn't it be nice to KNOW before.
June 23, 2025

Wouldn't it be nice to KNOW before.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with KnowBe4 PhishER/PhishER Plus

We contracted with KnowBe4 for both Phishing services and security awareness training, following years of in-house content creation.

Pros

  • Awareness training that is both effective and engaging.
  • PhishRIP queries to proactively battle the phishermen.
  • Effective phishing campaigns for additional training and remediation.

Cons

  • Extremely customizable and it is easy to get lost in the documentation.
  • OUr subscription paid for itself in reduced cyber insurance costs.
  • Our users appreciate topics that can be applied both in their personal lives and at the office.
  • End users are more actively engaged with security awareness now.
This has reduced my stress levels significantly. I can rest well knowing that I am doing my part to protect our company and its assets.
We are currently using the PhishRIP and PhishER Blocklists the most. User-identified messages are helping to build a robust internal blocklist.
I give it an eight for the feature set. While I only give it an eight because the complexity and interconnectedness of the tools mean that there needs to be quite a bit of RTFM to get the most out of the products.
We evaluated the Titan options because we have already used their DNS filtering product. However, KnowBe4 came in with a better price per user and a significantly stronger product lineup, particularly with its security awareness training component.

Do you think KnowBe4 PhishER/PhishER Plus delivers good value for the price?

Yes

Are you happy with KnowBe4 PhishER/PhishER Plus's feature set?

Yes

Did KnowBe4 PhishER/PhishER Plus live up to sales and marketing promises?

Yes

Did implementation of KnowBe4 PhishER/PhishER Plus go as expected?

Yes

Would you buy KnowBe4 PhishER/PhishER Plus again?

Yes

A simple, basic setup gets better results than manual options.

KnowBe4 PhishER/PhishER Plus Feature Ratings

Incident Response Platforms
7.8
Company-wide Incident Reporting
7
Integration with Other Security Systems
7
Centralized Dashboard
9
Machine Learning to Prevent Incidents
8
Live Response for Rapid Remediation
8

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