Item: Kompyte
Rating: 10
Author: Miranda Charsky

Overall Satisfaction with Kompyte

Use Cases and Deployment Scope

Kompyte enables scalable competitive intelligence gathering, saving Ruby hundreds of employee hours each year.
The virtual receptionist industry is highly competitive, with hundreds of competitors throughout the US, and Kompyte allows us to easily track over 180+ data sources so we can spend more time making strategic decisions and less time monitoring competitors and tracking changes.
Ruby has alerts set up for critical updates so all stakeholders get notified immediately.
Battle card insights help sales and customer success to quickly access "why we win, why they lose" to close more deals and save more cancellation requests.

Pros and Cons

Pros

Paid search keyword monitoring
Competitor social media monitoring
Tracking competitor pricing updates

Cons

Monitoring when new subdomains are published

Most Important Features

Automating competitive intelligence
Monitoring competitors using branded paid keywords
Sales enablement

Return on Investment

Saves hundreds of employee hours each year
Enables more strategic decision-making
Increases our win-rate against competitors
Increases customer retention

Key Insights

Do you think Kompyte delivers good value for the price?

Yes

Are you happy with Kompyte's feature set?

Yes

Did Kompyte live up to sales and marketing promises?

Yes

Did implementation of Kompyte go as expected?

Yes

Would you buy Kompyte again?

Yes

Likelihood to Recommend

Kompyte is great for automating monitoring other providers in highly competitive industries.
Battle cards make it easy for sales and customer success to share useful strategies to win more business.
Our product development team is able to easily view the product offering of competitors and be updated of any updates.

Comments

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Kompyte helps us win more customers