Item: Kustomer
Rating: 8
Author: Verified User

Overall Satisfaction with Kustomer

Use Cases and Deployment Scope

We use the Kustomer platform to respond to SMS and email inquiries on the Customer Service team.

Pros and Cons

Pros

Help during the implementation process
Customization options

Cons

Post-implementation support is lacking. Customer service can be slow to respond and often just provides links to help articles.
More robust reporting

Return on Investment

Increased productivity
Increased CSAT

Alternatives Considered

Zendesk and Front

Kustomer was better suited to the personalized nature of the service that we're trying to provide.

Likelihood to Recommend

Kustomer provides a robust alternative to other CRMs on the market, and I was particularly enticed by their capability to pull in all of our backend information to help agents work more efficiently.

Comments

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