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Kustomer Konquers All!
December 11, 2019

Kustomer Konquers All!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Kustomer

We use the Kustomer platform to respond to SMS and email inquiries on the Customer Service team.
  • Help during the implementation process
  • Customization options
  • Post-implementation support is lacking. Customer service can be slow to respond and often just provides links to help articles.
  • More robust reporting
  • Increased productivity
  • Increased CSAT
Kustomer was better suited to the personalized nature of the service that we're trying to provide.
Kustomer provides a robust alternative to other CRMs on the market, and I was particularly enticed by their capability to pull in all of our backend information to help agents work more efficiently.