Kustomer Reviews

Kustomer is currently used through one department: our Customer Experience department. It is used daily for conversations with our customers. The business problem it would address is customer questions or concerns. We help our customers through Kustomer from pre-sale to shopping questions to returns and exchanges. We also use Kustomer for Datta purposes to see how many times our customers are reaching out to us in regards to particular issues or questions.

Kustomer is used across our Operations Department, which includes our Customer Care Team, our Daily Operations Team, our Truck Operations Team, our Recruiting Team and certain members of our Sales Team. On my team, it is primarily used for our CRM but Customer Care works closely with other teams within Kustomer to connect our bellhop movers and drivers with our customers, and it is also used for inner office communication.

Kustomer is being used across the board at my company. The online customer service team mainly uses this platform to handle all customer inquiries, complaints, returns/exchanges, etc. With the new updates, store employees and the online customer service team can now cross-reference and assist customers with their inquiries regarding in-store purchases. The platform is super interactive and allows our job to run smoothly in terms of operations.

Kustomer allows customers to contact us via text, live chat, email and phone, and the platform records all customer interactions so that if there's ever an issue we have all of the proof on the platform. The platform is accessible anywhere as long as you have wifi, and it can also be accessed on mobile. I recommend this platform to all retail companies.

We use it in our customer service department. It helps to efficiently assist customers with issues regarding our products and services.

It is easy to have insight into a customer's history, as everything is laid out on one page.

Kustomer is being used to manage all of our customer contact with our company through our customer service department. It consolidates an individual customer's order history/information and allows us to personalize interactions. We also utilize it as an omnichannel tool, in which our agents can switch from one channel of support effortlessly.

This is one of our favorite aspects of the Kustomer platform. Our company has a high rate of exchange volume, and therefore, seeing the customer's previous interactions and order history on the same dashboard is a huge advantage for an agent. This has increased productivity and allowed for a more personal approach to the customer service we offer.

I personally cannot speak to the Team Pulse.

Kustomer is the CRM platform for Bulletproof 360's Customer Care department. The system has been utilized to manage cross channel consumer contact and resolution, including social, email, chat, text and voice. The extensive integrative capacity of Kustomer brought down our redundancy in tech debt by eliminating multiple SAAS solutions that could not handle all of our services in one.

Visibility into the history of our consumers is a high value, allowing for front line advocates to upsell based on order history, determine abusive behavior from a trend of refunds or even simply validate what prior contacts have occurred and why. Team Pulse gives any people leader an 'at a glance' option to track individual and team performance without spending too much time.

We use Kustomer across various departments whenever we need to have an interaction with a customer. The main problem it addresses for us is bringing together all the various channels we need to support customers over into a single platform, where we can also link all of our other systems into, to give us better context to help resolve our customers' challenges.

It's vital for us to understand what the customer has been doing previously before they contacted us, and then also the history of the advice we've given them. This lets us build truly meaningful and deep relationships with our customers.

Glovo is using Kustomer to handle all contacts with customers, couriers and partners through chat, emails and social media. Kustomer allows our Customer Support agents to get full context for each conversation.

Customer timelines allow our agents to get the full context about each conversation in a very efficient way, and this allows them to provide a more personalised and accurate answer. Team Pulse is a great tool to monitor operations in real time and identify deviations or issues.

We're using Kustomer as our main CRM platform for contacts from all of our user types. It solves most of the integration issues a platform like ours might have with other platforms, due to its really customisable interface and features, allowing us to provide support in more than 26 countries and 14 languages.

Having visibility on customers' histories helped us on getting more context on the app usage by the customer, preventing user churn and frauds/abuses. Team Pulse is really powerful for allocating resources to the queues where you need them while you can get a full look at your team's availability and working statuses.

Kustomer is being used as our Customer Care CRM to help address customer order issues, product questions, and recommendations in the health and wellness realm.

It is of the upmost importance! Having full visibility into customers' histories allows advocates and management alike to make decisions quickly and better assist customers in the long run.

We use Kustomer to note calls and interactions with our customers. This is used by all customer service skilled employees. This allows one person to take a call from someone on Monday morning to notate and inform the person who may take a call from that same customer in the future as to what the last interaction was about.

The timeline is easy to read on peoples' accounts, I don't use the team pulse so much because we have other tracking systems that meet our needs better.

Kustomer is being used as the CRM for our customer experience team. It helps us manage the contacts from a variety of channels, and facilitates migration between channels for our customers. Additionally, we're able to integrate with systems such as Amazon Connect in order to track the states of our agents for more effective workforce management. From a reporting standpoint, we've been able to make most connections we've wanted and have access to our Kustomer-related reporting via a data stream and on into our BI tools.

Our environment often necessitates follow-up conversations from customers. Being able to view these histories regardless of channel certainly helps ensure they have a straightforward experience without redundant questions from our agents. Since there are many ways for our customers to contact us, being able to see what has happened between each agent and each customer on each channel makes it very easy to track the customer's journey.

We use the Kustomer platform to respond to SMS and email inquiries on the Customer Service team.

Customer history is incredibly helpful. It helps to ensure that a consistent level of service is provided.

Kustomer is being used within the RTR CX department and by some of our engineers on the tech team. We use this as the main platform for communicating with RTR customers. This gives the CX team the best view of the customer, by implementing our internal system and other key information about the customer. With the data within Kustomer, we are able to gather CSAT, SLA, and insight for the staffing model.

Team Pulse has helped see agent activity, and all Team leads are utilizing this feature. Before this, any conversations that needed to be re-assigned involved more of a manual process. Kustomer has helped automate more tasks that our CX would have had to spend more time on.

We are currently using Kustomer to support customers on our Success Team. The business problems that it addresses include routing to the correct person with dynamic SLAs.

It's very important to see what questions have been asked by a customer previously to be able to provide the best experience to them and to identify reoccurring issues.

We use it for customer experience.

Develops close relationship with customer.

Kustomer is being used by our Customer Care Team, Facility Communications Team, and Dispatch Team. It is used across several departments, but not the entire organization. It allows us to efficiently communicate with customers, vendors, and some employees while also tracking and keeping a record of every point of contact. Kustomer also allows seamless integration with other services like Facebook Messenger.

It's used across a couple different departments in our organization. Primarily used as our CRM but it also helps us collaborate across departments and assists with quickly problem solving. We also use this as a way to interact with our customers and sellers by sending proactive & reactive messaging. All of our communication with customers is done through Kustomer in SMS, email, phone channels.

Multiple departments use Kustomer at our company. We use it as our CRM solution. It helps us pass customer contacts across departments and respond to them quickly and effectively.

We use Kustomer for our entire Operations department - so 90%+ of the daily tasks multiple departments do are handled in there. We have shared inboxes for our support teams and other incoming tasks like location builds are measured in Kustomer. We also utilize many "collaborator" accounts to give read-only access to the rest of our org, so that they can click in and see exactly the case/details we're referencing in conversations, bug tickets, etc.

At my company, Kustomer is used to track all communication with our clients. We use it for texting and emailing clients. We also use it to keep all interdepartmental communication in one place. It is used across multiple departments like Marketing to release text campaigns, Finance and Sales.