Kustomer in my day-to-day work
December 16, 2019

Kustomer in my day-to-day work

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Kustomer

We use Kustomer to note calls and interactions with our customers. This is used by all customer service skilled employees. This allows one person to take a call from someone on Monday morning to notate and inform the person who may take a call from that same customer in the future as to what the last interaction was about.


  • Easy-to-use shortcut system
  • Great note-taking platform


  • Does not always load customer info
  • Some info fields automatically delete info put in the first time. Then, when you enter a second time it saves it (email field).
  • Positive increase in productivity: I can read notes or emails to get caught up on an issue vs. having to have a customer explain it all over again.
All other systems I have used have been internally-made programs that were a lot more basic order-taking systems, no notes or call functions outside of when order was placed. Doesn't really compare here.
Kustomer is great for talking back and forth with customers and notating interactions. May not be useful in companies that are more just make and order and ship it, no customer service involved. But for any company that troubleshoots devices and has to actually have long calls or email chains with people this is a superior platform to do it on.


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