Kustomer Review
December 16, 2019

Kustomer Review

Courtland Graham | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Kustomer

Kustomer is the CRM platform for Bulletproof 360's Customer Care department. The system has been utilized to manage cross channel consumer contact and resolution, including social, email, chat, text and voice. The extensive integrative capacity of Kustomer brought down our redundancy in tech debt by eliminating multiple SAAS solutions that could not handle all of our services in one.

Pros

  • Integrations - Important for flow of data from one system to another.
  • Workflows - If you want to automate it, Kustomer will allow you to do so.

Cons

  • Reporting - The reporting structure that comes out of the box in Kustomer does not feel particularly strong, if you want GREAT data, integrate with a data studio.
  • Increased customer satisfaction to consistent 93%+.
  • Reduced duplicate contact efforts by merging multiple conversations into a single consumer timeline = higher productivity and lower waste.
Kustomer simply does more than any other platform I've been able to work with. Sure some others will give you a handful of neat tricks built in for managing a channel or two but those rarely offer any external integrative capacity or limit what you can do in connections. Kustomer on the other hand prefers to integrate, openly connecting to just about any source of data you could wish, using combinations of powerful workflows, APIs and webhooks.
If you're looking for something more than just a transactional help desk, Kustomer is the place to look. Kustomer allows you to communicate with all of your consumer base via any channel they desire, with a universal timeline functionality within to make sure those communications stay tied to the consumer and not a ticket.

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