Kustomer is Customer Knowledge
September 28, 2020

Kustomer is Customer Knowledge

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Kustomer

Kustomer is used across our company to provide a account history for our customers, communications between departments, transfer of information, and to provide job aid tools. It provides knowledge across departments that is in sync with company policy and provide the best customer experience. Seamless knowledge for employees and customers.

Pros

  • Knowledge.
  • Customer history.
  • Accuracy.
  • Education.

Cons

  • Saving notes while in another note.
  • Drop-down menu in right panel should be more user friendly for searching.
  • Customer satisfaction.
  • Faster resolution.
  • Increased employee knowledge.
To provide detailed troubleshooting history Kustomer has an option in right panel that provides various scenarios depending on the issue. This is a customizable feature specific to our company that assists techs in helping our customers have a better experience with our product. This is a very useful aspect of Kustomer that I hope they will continue to grow.

Kustomer Feature Ratings

Incident and problem management
7.7
Organize and prioritize service tickets
8
Expert directory
8
Subscription-based notifications
6
ITSM collaboration and documentation
8
Ticket creation and submission
8
Ticket response
8
Self Help Community
8.0
External knowledge base
7
Internal knowledge base
9
Multi-Channel Help
9.2
Customer portal
9
IVR
9
Social integration
9
Email support
9
Help Desk CRM integration
10

Comments

More Reviews of Kustomer

  1. Home
  2. Help Desk Software
  3. Kustomer Reviews
  4. User Review of Kustomer