Kustomer satisfaction
September 29, 2020

Kustomer satisfaction

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Kustomer

Kustomer is being used by our organization for our tickets in our troubleshooting departments as well as billing and other departments. It works fluently so that we can gather the necessary information for the customers.
  • Quick
  • Efficient
  • Organized
  • Nothing so far can be improved
  • Faster resolution
Kustomer is best suited as a ticketing system, especially for technical support agents. It also helps with billing departments.

Kustomer Feature Ratings

Organize and prioritize service tickets
10
Expert directory
10
Subscription-based notifications
10
ITSM collaboration and documentation
10
Ticket creation and submission
10
Ticket response
10
External knowledge base
10
Internal knowledge base
10
Customer portal
10
IVR
10
Social integration
10
Email support
10
Help Desk CRM integration
10