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Great cooling solution, Market leader.
February 24, 2022

Great cooling solution, Market leader.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Liebert Cooling Systems, from Vertiv

We have multiple PACs from Vertiv as our Data Center cooling solution. We have a grid of 10 PACs running active and a grid of 10 that are kept as backup. They are switched from passive to active and active to passive from time to time for servicing, dry run tests, etc.
  • The user interface is great.
  • Troubleshooting issues is easy.
  • The service and support from Vertiv is great.
  • The cost of managing these from AMC is a bit too high.
  • Support and service personnel sometimes need some things from the site that they should be carrying in the first place.
  • The ability to run continuously for long period of time.
  • Easy to use interface, Service alerts, Malfunction alerts in advance.
  • Ease of raising tickets and quality pf service.
  • We had Vertiv helping us with our cooling solution for a long time and we are quite satisfied with the service.
  • Schneider Electric Smart-UPs and formerly from APC

Do you think Liebert Cooling Systems, from Vertiv delivers good value for the price?

Yes

Are you happy with Liebert Cooling Systems, from Vertiv's feature set?

Yes

Did Liebert Cooling Systems, from Vertiv live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Liebert Cooling Systems, from Vertiv go as expected?

Yes

Would you buy Liebert Cooling Systems, from Vertiv again?

Yes

Liebert is the current best when it comes to the cost to service graphs. The data centers in India have them as their first choice for Air cooling for the racks. My experience has always been positive from Vertiv. One place they can improve is on servicing and maintenance of old appliances and machines. sometimes it takes a bit too long to find part replacements.