LiveAgent takes your ticketing and support to a whole new level!
November 26, 2018
LiveAgent takes your ticketing and support to a whole new level!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with LiveAgent
LiveAgent is being used in 4 ways. 1. It is being used as a knowledge base to field any questions that would otherwise come in on a regular basis. 2. It's being used for the live chat/email widget function on the site, that most sites have these days. 3. It's being used for the ticketing system. 4. It's being used for the support form that I embed on my page that connects directly with LiveAgent.
- The chat widget is completely customizable. It looks beautiful.
- This is an all in one chat/ticketing system, and it does that extremely well, it's all streamlined.
- It allows for complete white labeling and customization of the knowledge base, chat, and emails that get sent to customers/clients.
- The backend UI is pretty outdated. Even with their newer theme, it's still very much 2008-feeling
- To add to that, there are many customer-facing chat widgets and forms that look so outdated. They really need to beef this up. While it's true that the chat widget can look beautiful, it takes a lot of work to get it that way.
- It's got a fair bit of a learning curve if you're not as tech-savvy. And for those of us who are, it's still got a learning curve.
- Only one point here, and I got LiveAgent during a special promotion, so it's for sure paid for itself already. There's only positive ROI here.