Item: LiveAgent
Rating: 10
Author: Juan Manuel Rodriguez

Overall Satisfaction with LiveAgent

Use Cases and Deployment Scope

At MeVuelo, LiveAgent is used across the whole organization. Is the main communication channel we have, and it is very functional for us. We centralize all the information so anyone in the organization has easy and fast access.

With the ticketing system that LiveAgent provides you can easily change and find all the information that you need. Also you can get in touch with your colleagues about a specific ticket, which makes everything faster. This helps to give our clients the attention and support they need, in a more personalized and efficient way.

Pros and Cons

Pros

Communication
Organized Information
Intuitive
Easy to Use

Cons

Social Media
Chats and Calls
Documents

Return on Investment

Centralized Information
Sales
Development

Likelihood to Recommend

For many years I have been working in the tourism and hospitality industry. First working in hotels and now with MeVuelo, a travel agency. I believe that the communication between the different work departments in essential in order to carry out tasks efficiently and effectively; this applies for any kind of company. In my previous experience, this was one of the main issues which lead to many difficulties or making mistakes.

Once I joined the MeVuelo team I was been trained to use LiveAgent. With the ticketing system that LiveAgent provides you, you can easily change and find all the information that you need. This helps to give our clients the attention and support they need, in a more personalized and efficient way.

Last but not least, it is very important than you can have your LiveAgent app in your cell phone, which takes into account the times we living in.

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LiveAgent for B2B Travel Agency