Great product I'm using on multiple domains
August 10, 2021

Great product I'm using on multiple domains

Simon Pitt | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with LiveAgent

Really love the team at LiveAgent, great to talk to. I do wish you could stay logged in more easily with the live chat, or that is connected with a Facebook Messenger Page so I can communicate back through that and show online more, but custom forms have been great for my business requirements, along with ticket system.
  • Custom Forms
  • Livechat Support
  • Keep livechat on my website as showing online without having to log in each time
  • custom forms
  • use 1 account across multiple domains
  • livechat on my website
  • Good reliable product on my business website
I tried Zendesk but found it very overpriced for the same service

Do you think LiveAgent delivers good value for the price?

Yes

Are you happy with LiveAgent's feature set?

Yes

Did LiveAgent live up to sales and marketing promises?

Yes

Did implementation of LiveAgent go as expected?

Yes

Would you buy LiveAgent again?

Yes

I wanted custom forms for my checkout page so customers can begin the experience, after doing research this is why I ended up choosing LiveAgent. I also wanted to use one account across multiple domains and not have to pay per domain, I was able to do this with LiveAgent and made my decision based on that. No regrets.

LiveAgent Feature Ratings

Organize and prioritize service tickets
10
Expert directory
10
Subscription-based notifications
10
ITSM collaboration and documentation
10
Ticket creation and submission
10
Ticket response
10
External knowledge base
10
Internal knowledge base
10
Customer portal
9
IVR
Not Rated
Social integration
9
Email support
10
Help Desk CRM integration
10