Item: Lola.com
Rating: 10
Author: Chad Boivin

Overall Satisfaction with Lola.com

Use Cases and Deployment Scope

My entire company uses Lola for all of our Domestic and International travel plans. Business problems it addresses, is having one central place for us to book all of our travel as a company and saving on travel expenses as a whole.

Pros and Cons

Pros

Customer service is the best experience I have ever had with a travel company. They are always available and always on top of things
Lola.com is also easy to use. Their website is extremely easy to book travel on
Prices. The prices for travel that they are able to get us is very competitive and most of the time better then anywhere else.

Cons

At this point, I have not found any issues and or need for improvement at this time. The experience is always professional, fast and amazing.

Return on Investment

They have made travel cheaper, so that is a direct reflection to our customers and to us.
Customer Service just makes the stress of travel on our employees not so bad. Knowing we have someone to stand behind us while we travel goes a long way

Support Rating

They always go above and beyond. A++++ company and customer service is by far the best.

Key Insights

Do you think Lola.com delivers good value for the price?

Yes

Are you happy with Lola.com's feature set?

Yes

Did Lola.com live up to sales and marketing promises?

Yes

Did implementation of Lola.com go as expected?

I wasn't involved with the implementation phase

Would you buy Lola.com again?

Yes

Likelihood to Recommend

I am a person of bigger size, so sometimes I have issues with travel. I can remember one instance where I needed to be at a certain location for a business meeting at a certain time. The airline wanted to remove me from the flight because it was oversold. I called Lola to see what they could do. The only seat available was first class. So not only did Lola book me the first class ticket, they did not even charge me for the upgrade. It is amazing to have a company who stands behind you and makes your travel experience better. They always make travel more comfortable and easier for sure.

Comments

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Lola.com makes travel easier and less stressful.