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Lola.com

Score8 out of 10

17 Reviews and Ratings

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What is Lola.com?

Lola.com, from Lola Travel Company headquartered in Boston, is a travel management platform featuring employee travel points and other rewards, travel spend tracking and management, generate travel itineraries and receipts, and other features.

Categories & Use Cases

Reviews

What users are saying about Lola.com.
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Lola.com - Definitely a plus for our business

Incentivized
Mike Eisenberg
Office Manager in Corporate at Bates Group LLC (51-200 employees employees)

Pros

  • Ease of use
  • Competitive pricing
  • Continual improvement of services, new and existing
  • Modern workflows when securing travel arrangements
  • Stellar customer support

Cons

  • Room for existing features to grow and expand, especially on the administrative side
  • Visually-speaking, the overall layout and color scheme used within the site, specifically when it comes to placement and contrast of key text info, has led to some confusion at times
  • Need for more support of existing travel rewards accounts

Return on Investment

  • Positive - better tracking and transparency over travel costs and plans
  • Positive - price-wise, Lola.com is among the most attractive options out there based on the current terms
  • Positive - app-centric travel management that is geared towards travelers on the go

Alternatives Considered

Concur Travel and Expense and TravelPerk

Other Software Used

Rydoo (formerly Xpenditure), SwipedOn Visitor Management System, Boardable

Lola.com is a must for growing businesses!

Sura HartView profile
Director Of Operations in Corporate at MuteSix (51-200 employees employees)

Pros

  • Easily book flights and hotels
  • See all flights and hotels booked across the organization
  • Easily change or update reservations

Cons

  • It would be nice if you could use miles/points to book flights and hotels
  • It would be nice if employees could "request travel" but have a manager approve it before it's booked

Return on Investment

  • Positive ROI - it was taking us too much time to book flights and hotels for staff

Lola.com makes travel easier and less stressful.

Chad BoivinView profile
Solutions Engineer in Engineering at Loftware (51-200 employees employees)

Pros

  • Customer service is the best experience I have ever had with a travel company. They are always available and always on top of things
  • Lola.com is also easy to use. Their website is extremely easy to book travel on
  • Prices. The prices for travel that they are able to get us is very competitive and most of the time better then anywhere else.

Cons

  • At this point, I have not found any issues and or need for improvement at this time. The experience is always professional, fast and amazing.

Return on Investment

  • They have made travel cheaper, so that is a direct reflection to our customers and to us.
  • Customer Service just makes the stress of travel on our employees not so bad. Knowing we have someone to stand behind us while we travel goes a long way

Lola is incredibly helpful and easy to use!

Incentivized
Christopher Ralph
Senior Support Analyst in Customer Service at TaxJar (51-200 employees employees)

Pros

  • Each employee can easily search and book flights.
  • Hands off check-in with reminders.
  • Quick and helpful flight issue resolution (including rebooking.)

Cons

  • Nothing I can think of that needs to be improved!

Return on Investment

  • Saved us a lot of time across the board for the company.

Usability

Great product, my sales team loves it

Alex MackenzieView profile
Director of Sales in Sales at Allego (51-200 employees employees)

Pros

  • Online booking feels just like Kayak or Expedia
  • Customer service is very attentive
  • Platform is very easy to use

Cons

  • I wish they had an integration to my expense system, we use an outdated one so probably makes sense they do not.

Return on Investment

  • ROI is we stay in expense budget compliance
  • time saver, i no longer need to book travel for my team when stuff broke before.

Other Software Used

Outreach, ZoomInfo, DiscoverOrg