Item: Lola.com
Rating: 10
Author: Christopher Ralph

Use Cases and Deployment Scope

We're using Lola across the whole company's organization. Lola is helping us easily manage the purchases of airline tickets instead of having to pay for the ticket(s) and then get reimbursed. Lola also allows the company card to be on file securely instead of needing the share the actual company card info.

Lola also helps the check-in process go smoothly and is a one-stop point of contact for our flight needs.

Pros and Cons

Each employee can easily search and book flights.
Hands off check-in with reminders.
Quick and helpful flight issue resolution (including rebooking.)

Nothing I can think of that needs to be improved!

Return on Investment

Saved us a lot of time across the board for the company.

Support Rating

Lola's customer support is super quick, helpful, and really top-notch! Whenever I've reached out, my questions were answered concisely and almost always right away, sometimes within 24 hours.

Key Insights

Do you think Lola.com delivers good value for the price?

Yes

Are you happy with Lola.com's feature set?

Yes

Did Lola.com live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Lola.com go as expected?

I wasn't involved with the implementation phase

Would you buy Lola.com again?

Yes

Likelihood to Recommend

Lola is simple to use and anyone can use it across the company. We use Lola for booking flights to conferences and conventions. Our entire company uses Lola to book our flights to wherever our bi-annual company meetings are.

I can't think of any travel use cases that Lola wouldn't provide a solution for.

Users and Roles

135 - All business functions: engineering, customer support, filing, administrative, employee experience, marketing, partnerships, and everything else.

Support Headcount Required

2 - They work in event management and employee experience. Their skills are around helping others, communication, and event orchestration.

Business Processes Supported

Bi-annual company event travel booking.
Partnership conference travel booking.
Marketing event travel booking.
Leadership event travel booking.

Likelihood to Renew

This is just my guess as I'm not involved in the decision aside from providing feedback on using Lola. I think, from what I've heard, that everyone likes Lola and we'll renew the usage. I say this because we're an all-remote company and this greatly solves the logistics of booking flights for everyone.

Lola.com Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response	None

Bug Resolution

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar	None

Easy Tasks

Flight search.
Support chat and emails.
Flight and check-in reminders.

Mobile Interface Availability and Impressions

Yes, but I don't use it

Usability

Lola is simple and straight to the point in regards to usability. I didn't have to figure things out and felt that the interface was intuitive. I loved it.

Lola is incredibly helpful and easy to use!

Overall Satisfaction with Lola.com