Lucidchart Review
November 05, 2025

Lucidchart Review

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Lucidchart

Overall Satisfaction with Lucid Visual Collaboration Suite

I've sung the praises of how easy it is to use. I think I'm also vaguely aware that Lucidchart is more powerful than just the topical functions that most people are using. So it's easy to use, but there is a depth. I think we would just need to figure out how to unlock that next level of user experience to use some of the more advanced features. And we haven't quite done that.
For my department, we are primarily using Lucidchart as a process visualization tool. Wwe use it to document workflows, department, SOPs, handoffs, so that we have something we can give people rather than just a verbal training or a text document, so something visual they can look at.

Pros

  • We had been Visio users for a long time as a lot of companies with the Microsoft Suite are. I think Lucidchart for us is a more accessible version of that kind of process visualization. It's easier for untrained and unskilled users to just get in and start building something. And so for us, that means that we can kind of push the documentation requirements out to a broader range of people because it's easier to use. People understand, it's intuitive, and they can start documenting what their departments do and create lasting documentation that persistent the company.

Cons

  • Honestly, nothing jumps out. If I had to give a room for improvement off the top of my head, I think it's probably the internal search feature. When you're trying to figure out what shape you want or pull in a customized visualization object like a swim lane or something to that effect, you kind of have to know what that's called. And for some of our users that are new and don't necessarily know the terminology, it's hard for them to find the thing that they're looking for.
  • I don't know that we measure it that way. For us, it's more about the persistence of company knowledge, particularly as you go through organizational change, as people come and go, as your leadership changes or strategy changes, do you know what people were doing last year? Do you know if you hire somebody new, how you should be training them? And if you have this suite of documents that past team members have made, it's much easier to onboard, which means you can move faster, right? And you need to change direction.

Do you think Lucid Visual Collaboration Suite delivers good value for the price?

Yes

Are you happy with Lucid Visual Collaboration Suite's feature set?

Yes

Did Lucid Visual Collaboration Suite live up to sales and marketing promises?

Yes

Did implementation of Lucid Visual Collaboration Suite go as expected?

Yes

Would you buy Lucid Visual Collaboration Suite again?

Yes

So I think it's well suited, particularly, for internal documentation. So for our department, for other departments, when it's less suited is probably when you're pushing out more corporate level messaging, you're probably going to kick out to a PDF or something that's more static so that people aren't in an app. That's not to say that it's not suited for that use case. I think it sort of changes based on the objective. So we're not going to send out a link to Lucidchart to the company, we're going to send them the PDF.

Comments

More Reviews of Lucid Visual Collaboration Suite

  1. Home
  2. Visual Collaboration Software
  3. Lucid Visual Collaboration Suite Reviews
  4. User Review of Lucid Visual Collaboration Suite