Lucidchart is exactly what I needed!
September 07, 2019

Lucidchart is exactly what I needed!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Lucidchart

I work in a relatively new company, so not only is policy constantly being altered, but so is our org chart for who is who. Our attrition is high, so we are constantly moving people around in office positions. Lucidchart makes it easy to update or make a new chart regardless of what it is being used for.
  • Org charts for in-office roles,
  • Decision trees for customer service.
  • Step by step process instructions.
  • A great visual aid when trying to facilitate training or presentation.
  • The aesthetics have room for improvement, but that's about it.
  • I do not have these metrics at this time.
Lucidchart is the only program I have used thus far, and I can't say there is any reason to go looking for more. You have so many design options with this program, and can use it for basically whatever you need. I have nothing to compare it to at this time, but I can say that it fills all my current needs.
NA, I have never asked for support from Lucidchart. It is pretty self-explanatory, and there are no bugs to report.

Do you think Lucidchart delivers good value for the price?

Yes

Are you happy with Lucidchart's feature set?

Yes

Did Lucidchart live up to sales and marketing promises?

Yes

Did implementation of Lucidchart go as expected?

Yes

Would you buy Lucidchart again?

Yes

I have used Lucidchart for presentations both in college and at work. It is a great way to assist with Germane Cognitive load in any setting. I am currently a Training Support Coordinator, and also the only instructional designer in office. This means I spend a lot of my time creating learning material. I use it most nowadays for decision trees or process explanation for our customer service representatives, forced to make split-second decisions. Lucidchart helps display their options in an orderly and easily comprehensible fashion. Another way to use it is for org charts. I am a visual learner myself, and therefore like the visual aids to go along with the information being presented.