Customer Service Lifeline
October 01, 2021

Customer Service Lifeline

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Lucidchart

The dashboard is still clunky. Should consolidate commands like Apple products. Otherwise, does most of what I need it to do in mind mapping.
Designing process flows that are visual for customers.

Pros

  • Visual Diagram
  • Connect processes easily
  • Easy to edit created processes
  • Customize creation settings, preferences, branding

Cons

  • Better graphics
  • Simplified dashboard
  • Helped customers understand the process better
  • Train new people easily on the process
This has helped reduce the amount of time it takes to train product users and new customers. It also has reduced the margin of error in training by creating a simplified visual map.
It has helped me in my role in customer onboarding to simplify complex processes. At the same time, it is a little clunky with the drag and drop features.

Do you think Lucid Visual Collaboration Suite delivers good value for the price?

Yes

Are you happy with Lucid Visual Collaboration Suite's feature set?

Yes

Did Lucid Visual Collaboration Suite live up to sales and marketing promises?

Yes

Did implementation of Lucid Visual Collaboration Suite go as expected?

Yes

Would you buy Lucid Visual Collaboration Suite again?

Yes

Definitely a better option for mapping than PowerPoint. Has many more functions that are automated and suited to the task.
Lucidchart is great for creating visual process flows internally, not so great for creating graphic marketing materials.

Comments

More Reviews of Lucid Visual Collaboration Suite

  1. Home
  2. Visual Collaboration Software
  3. Lucid Visual Collaboration Suite Reviews
  4. User Review of Lucid Visual Collaboration Suite