Fantastic for Process Visualization
November 01, 2021

Fantastic for Process Visualization

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Lucidchart

It's pretty self-explanatory and intuitive if you're used to most applications. Menu's of available symbols and connectors are always in view with the sidebar offering straightforward access to everything available.
We are an independent digital marketing agency and recently signed up for Lucidchart to help with a User Journey mapping exercise for a specific client. We were tasked with visualizing the user journey between interlinking paid marketing campaigns and found Lucidchart to offer the flexibility and customization to be able to provide that visualization. As such, we'll be rolling out the tool and process to help clients understand how different marketing campaigns can work together to drive the efficiency of messaging and targeting.


  • Flexibility of diagrams
  • Automatic user flow mapping
  • Color customization
  • Infinite workspace


  • Better zoom functionality to hone in on specific areas of the process chart
  • More symbols
  • Image uploads
  • Improved relationship with client
  • Better collaboration within team, specifically whilst remote working.
  • Time savings versus trying to craft the same view on a less qualified solution (eg. Powerpoint/Excel).
We haven't yet integrated with any particular third-party apps but I can see how they would be incredibly useful.
Haven't yet needed the support function from Lucidchart

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It served more of a purpose for our specific need for user journey mapping. Airtable and are more process tracking tools but lack the visualization elements
Well suited for Process and User Journey mapping.


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