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Lucidchart - Easy to Diagram & Collaborate
December 21, 2021

Lucidchart - Easy to Diagram & Collaborate

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Lucidchart

It is easy for anyone to use Lucidchart and I highly recommend anyone looking for a versatile product that is cost effective to try it out. They offer a free web trial and that is enough for anyone to see the wonders of this product. It is fully integrated with Office and other tools so it adds benefit to those using the product. Our users required no training to get started as it was very simple for them to figure out how to operate the product without consulting support.
We use Lucidchart to draw flow charts, organizational charts, mind maps, floor maps, and for those users who do not prefer to use Visio within various departments. Lucidchart helps clear up confusion for those who traditionally used PowerPoint or other products to create charts, maps and flow charts. It improved the workflow and communication.
  • Visually appealing
  • Create more robust graphics
  • Abundance of features
  • Documentation and tool tips
  • Limited features
  • Connector lines cause issues at times
  • Saved costs
  • Improved time to provide results
  • Improved creativity
This is one of the incredible features of Lucidchart. A user doesn't have to jump out of their applications to use Lucidchart - you can easily bring it up in apps like Slack and bring up your drawings or create new drawings. You can even share the diagrams and they will be easily visible to those you share it with which is amazing for the workflow as it saves time and increases productivity.
We had a commercial plan with the company. The product is great but their support needs a boost of improvement. We have not used their support on many occasions but the few times we interacted with support, we had to speak to multiple representatives in order to get a proper response from them.

Do you think Lucid Visual Collaboration Suite delivers good value for the price?

Yes

Are you happy with Lucid Visual Collaboration Suite's feature set?

Yes

Did Lucid Visual Collaboration Suite live up to sales and marketing promises?

Yes

Did implementation of Lucid Visual Collaboration Suite go as expected?

Yes

Would you buy Lucid Visual Collaboration Suite again?

Yes

Lucidchart is much better on the collaboration and integration side. Lucidchart allows users to work simultaneously within the same document, and also allows checking who is working on the product, and what they’re doing. Visio does not allow such features and even though users can view the same document simultaneously, they are not able to see real-time changes and edits. Lucidchart also has a cleaner user experience than Visio. Visio is much more advanced in terms of the types of diagram tools that one can use over Lucidchart.
Microsoft Visio, 1Password, Veeam Backup & Replication
Our project management team isn't very technical and they are responsible for projects that need to enhance processes, and Lucidchart has made it much easier for them over using Visio. It is well suited for those who find Visio difficult to use and the best part is that you can import Visio diagrams in quite easily without any issues. It allows the project management team focus on larger things while spending very less time on creating diagrams.

Evaluating Lucidchart and Competitors

  • Price
  • Product Features
  • Product Usability
  • Product Reputation
For us cost was a significant factor but more than that was the features especially for users who work remotely and need to collaborate on documents while working in isolation. Lucidchart was far more appealing with the integration and collaboration features over what we used in the office, which was Visio.
We would consider reviewing the support aspect of the product and evaluating other leading competitors but overall we are satisfied with this product for now and will continue using it until the foreseeable future. We would also evaluate the product in terms of usability with actual users so they can assess its performance based on various factors.