Expensive and has room for improvement. But still very useful.
June 20, 2019

Expensive and has room for improvement. But still very useful.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with M‑Files

M-files is used across the whole organization and it is used for all business related documents. Also, it is used for reporting returns and claims.
  • Integration: Reads data from other systems.
  • Easy to force data to be organized.
  • If the built in functionality isn't enough, you can easily script additional functionality into M-Files.
  • Performance. Feels slow.
  • Metadata integration is limited. Only database connections with a single SQL query. No JSON/XML/etc. Database connections only pull mode. No possibility to push data into M-Files and constantly pulling large data sets from the database is slow.
  • OCR module broken for years without a fix.
  • Logs everything to Windows event log which is not very searchable.
  • Mobile app is virtually unusable. Slow and buggy. Randomly fails to follow customized metadata cards, eg. default data ignored.
  • Document management is less of a mess now than before
  • We now spend more time storing documents and less time trying to find them. Hard to say what the bottom line is, less or more overhead?
  • ERP
  • Warehouse management
M-files reads information (like sales rows, deliveries, purchase rows, invoice headers, etc..) and we can then connect documents to these.
Generally, wherever document management is needed, M-Files is more or less useful.

M‑Files Feature Ratings