M-Files review from a customer that is six-months in
May 19, 2020

M-Files review from a customer that is six-months in

Chad DeMeyers | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with M‑Files

We recently implemented M-Files... we have been using it for about 6 months. We started in one department, customer service. That went well and we are expanding M-Files into accounting, procurement and logistics. I expect further growth. M-Files has helped improve document retention and retrieval, customer response times and team collaboration.
  • Searching - M-Files can search both the tagged metadata and document content.
  • Integration with ChronoScan (auto-indexing software) - many of our files are sent to M-Files directly from our ERP and tagged with metadata with no human intervention.
  • Stability - We use the M-Files hosted solutions (our vault is in the M-Files cloud), uptime has not been an issue.
  • Previews during the 'create' process do not always work. I cannot preview .msg files until I save those files. Others have this problem too... and others do not.
  • It would be nice to have some simple "functions"... maybe in the compliance kit. What I am thinking would be similar to Excel functions allowing me to modify text strings. Sticking with the Excel example, =LEFT, =RIGHT, =MID, etc... maybe that functionality is there - I have only been using M-Files for a short period of time.
  • I cannot give you an ROI value but I can tell you that it has improved some of our processes, made some departments more efficient and we expect it to help with compliance and retention.
  • None other than ChronoScan... but I doubt that is that is why you were asking that question.
  • ChronoScan + M-Files works well, thought the learning curve can be a little overwhelming.
We chose M-Files because they have a very high capterra.com rating, a large install base, and excellent Gartner ratings.
I have yet to find a scenario where M-Files would not be well suited.

M‑Files Feature Ratings