M-Files did not work for our law firm
November 14, 2020

M-Files did not work for our law firm

Jeffrey Kennard | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with M‑Files

After a long and exhaustive search, our law firm decided to purchase and use M-Files to manage our case files back in 2017. It was a long three years. Although M-Files is a capable document management system that presumably works well for some industries, it did not work well for our firm. We wound up deciding to eat our investment and abandon the product this month. We did so for several reasons, but the deal-breakers were
  1. the inability to easily and intuitively store large batches of documents, such as multiple document production sets, in the system
  2. the total lack of support from M-Files.
  • Good integration with Microsoft Office applications
  • It is relatively fast
  • Metadata structure can be adapted to fit each company's unique environment
  • Customer support
  • Customer support
  • Customer support
  • We abandoned the product and ultimately wrote off our entire investment after three years.
In my opinion, M-Files is not well suited for law firms that want to use it to manage case files (as opposed to managing individual documents).

M‑Files Feature Ratings

Using M‑Files

  • It does not work well to manage large document repositories
  • It works fine to manage individual documents/emails
We abandoned the product and will not be renewing our licenses.

Evaluating M‑Files and Competitors

Yes - We attempted to use M-Files to replace our antiquated file system, which was essentially nothing more than storing case files on a Windows network storage drive. It did not work for us, unfortunately.
  • Price
  • Product Features
  • Existing Relationship with the Vendor
Our support vendor (which will remain anonymous) recommended M-Files and assured us it could provide the functionality we needed to manage our firm's case files.
I would not choose M-Files.

M‑Files Support

This is a difficult question to answer because there was no customer support. We were left hanging in the wind.
Slow Resolution
Poor followup
Less knowledgeable
Problems left unsolved
Not kept informed
Escalation required
Difficult to get immediate help
Support doesn't seem to care
Slow Initial Response