Magento
March 28, 2014

Magento

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Magento Go

Overall Satisfaction

We've implemented it for a number of business, primarily retailers. One organization we worked with had a call center gift basket business. We extended the tool to be the online ordering tool. Future releases were supposed to incorporate scripts and other call specific features. Only portions of the organization use the tool, in any case.

Pros

  • Very cost effective solution
  • Great functionality
  • Great business user tools
  • Lightweight OMS functionality

Cons

  • Scalability used to be a huge concern, but less so in 2014
  • Extensions are a great concept, but governance is needed to make it less trail and error
  • Not a ton of support for the software, but again, it is very cost effective you can't expect everything. Also, eBay should be helping soon too.
  • It has been a nice stream a business outside of "traditional" enterprise systems integration work.
  • Like any new business line or unit, it was challenging at first to figure out the proper team mix to effectively deliver the solution.
  • Once the tool was live, our customers were able to learn and operate the toolset very quickly!
We recommend Magento because it serves a specific market. All these tools have a similar feature set but can be consumed in different ways for different reasons. ATG and hybris are large enterprise class solutions. Magento and Demandware are typically for SMBs. Not to say there aren't valid examples of SMBs consuming ATG or hybris and vice versa for Magento/Demandware. Users need to evaluate their business as a whole before selecting the right tool.
Magento implementation services drive a decent amount of revenue to our company and allow us to work with a more diverse client base. From a customer perspective, I expect most businesses will want to continue working with the tool as long as it supports the business needs. eBay shows signs of making the tool even stronger and able to grow with any sized business.
Org's selling anywhere from $0-20MM online should absolutely evaluate Magento. If the company falls into the $0-10MM portion of that range, Magento is clearly a front runner. Other tools/packages come into play from $10-20MM based on the organization's maturity, growth, online strategy, brand, etc. But Magento should absolutely have a seat at the table in that scenario too.

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