Magento may be the right choice for companies ready to spend and invest for ownership and personalization
April 01, 2019

Magento may be the right choice for companies ready to spend and invest for ownership and personalization

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Software Version

Magento Enterprise

Overall Satisfaction with Magento Commerce Cloud (formerly Magento)

My department uses Magento to make certain accessories and supplies available to the contractors that power our business, and to the other organizations that we work with to make our business successful. We sell marketing and promotional items to our partner organizations, and replacement accessories (i.e. bags) to our contractors through Magento.

Pros

  • Magento allows individuals to get started with setting up their e-commerce site for free.
  • Magento allows users to change virtually everything - there is a tremendous amount of flexibility.
  • Magento offers a high level of ownership and security (users can run it on their server).

Cons

  • Magento's customer support is limited and unreliable.
  • There is a huge learning curve to using Magento for those without any prior experience using an e-commerce platform.
  • Magento has helped my department supply vital accessories to partner organizations and contractors in a scalable way.
Our procurement team chose Magento over the alternatives we considered primarily because of the level of personalization it offers and because of the level of ownership and security it offers.
Not available
Both
Magento is great for organizations and individuals that place a high value on personalization and ownership. Although it comes at a great cost, Magento allows users to personalize/customize their e-commerce sites as much as they want and Magento allows users to run Magento on their own servers. Magento is however more difficult to pick up than some other e-commerce platforms, so it may not be ideal for those who have limited time, energy and money to spend on their e-commerce site.

Adobe Commerce Feature Ratings

7.0
Product catalog & listings
6
Product management
6
Bulk product upload
Not Rated
Branding
Not Rated
Mobile storefront
Not Rated
Product variations
7
Website integration
Not Rated
Visual customization
9
CMS
Not Rated
5.5
Abandoned cart recovery
5
Checkout user experience
6
8.0
eCommerce security
8
5.5
Promotions & discounts
5
Personalized recommendations
6
SEO
Not Rated
7.3
Multi-site management
Not Rated
Order processing
7
Inventory management
7
Shipping
Not Rated
Custom functionality
8

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