Product satisfaction.
October 30, 2020

Product satisfaction.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Mailtrack

Mailtrack is used by most of the employees. It is important for us because it allows us to know when and how many times our messages have been read; this way we are sure that our customers/students/parents have received the progress reports and are aware of the current situation their children are in.

Pros

  • You get notifications the instant your mail is received.
  • You get notifications the instant your mail is read.
  • It provides evidence that the email reached its destination and was read.

Cons

  • It would be useful if when sending an email to several recipients a message of which ones have read it is sent.
  • At this moment I am not able to provide accurate feedback regarding this point.
I have no point of reference since I have not used other products but I am happy with how Mailtrack has worked so far.
I am satisfied with the product.
I am satisfied with the service provided.

Do you think Mailtrack delivers good value for the price?

Not sure

Are you happy with Mailtrack's feature set?

Yes

Did Mailtrack live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Mailtrack go as expected?

I wasn't involved with the implementation phase

Would you buy Mailtrack again?

Yes

In my particular case, it is important for me as an educator to know if my emails, to either parents or colleagues, have been read, thus providing me with supporting evidence in case there is a doubt regarding a lack of communication.

Comments

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